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Infobip

Infobip

8.0 / 10
Category

What is Infobip?

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

Company Details


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Awards & Recognition

Infobip won the following awards in the Communications Platform as a Service category

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Infobip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infobip.

92 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infobip?

0% Negative
6% Neutral
94% Positive

Pros

  • Caring
  • Saves Time
  • Respectful
  • Helps Innovate

Feature Ratings

Average 80

Communication APIs

83

Software Development Kit

81

Code Libraries

80

Cloud Integration

80

Online Cloud Platform

78

Integration APIs

77

MMS API

63

Vendor Capability Ratings

Average 81

Availability and Quality of Training

100

Ease of IT Administration

100

Breadth of Features

94

Business Value Created

94

Ease of Data Integration

94

Ease of Implementation

94

Quality of Features

94

Usability and Intuitiveness

89

Vendor Support

89

Ease of Customization

88

Product Strategy and Rate of Improvement

83

Infobip Reviews

Abdulloh C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Convenient product with clear API example and uses

Likeliness to Recommend

8 / 10

What differentiates Infobip from other similar products?

The main difference only on the templates integrations and controls AFAIK. they do provide PIC for the team to talk to easily on day to day basis with good and responsive supports. The product itself still have manual transactions going on so I think they can do improvement on that part.

What is your favorite aspect of this product?

Easy to use API for massive broadcast. Throttling and bulk sending handled well. The vendor will inform before any outage happen as small as 3 minutes outage.

What do you dislike most about this product?

International gateway often have some outages. So sometimes we have to switch to lower performance regional ones.

What recommendations would you give to someone considering this product?

Prepare your system to switch between international api endpoint to regional ones easily. Since it will be needed occasionally. Ensure you have alerting mechanism in place. They don't provide sandbox so you will need to implement you own version of sandbox. Manage sending bulk message well, since it will directly translate to cost.

Pros

  • Caring
  • Respectful
  • Saves Time
  • Helps Innovate

Cons

  • Less Generous
  • Under Delivered
  • Less Friendly Negotiation

Suren H.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Amazing service from a customer driven company.

Likeliness to Recommend

10 / 10

What differentiates Infobip from other similar products?

Customer Service

What is your favorite aspect of this product?

Compatibility and future tech ready.

What do you dislike most about this product?

Nothing really..

What recommendations would you give to someone considering this product?

If you value service, this is your company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohomed W.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Wonderful organisation and great Account Manager.

Likeliness to Recommend

10 / 10

What differentiates Infobip from other similar products?

The account manager representing the organisation and the excellent support provided by the account manager always.

What is your favorite aspect of this product?

What our organisation required

What do you dislike most about this product?

Not applicable.

What recommendations would you give to someone considering this product?

Not applicableN/A

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing