Infobip
What is Infobip?
Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infobip?
Pros
- Caring
- Saves Time
- Respectful
- Helps Innovate
Feature Ratings
Communication APIs
Software Development Kit
Code Libraries
Cloud Integration
Online Cloud Platform
Integration APIs
MMS API
Vendor Capability Ratings
Availability and Quality of Training
Ease of IT Administration
Breadth of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Infobip Reviews
Abdulloh C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jun 2022
Convenient product with clear API example and uses
Likeliness to Recommend
What differentiates Infobip from other similar products?
The main difference only on the templates integrations and controls AFAIK. they do provide PIC for the team to talk to easily on day to day basis with good and responsive supports. The product itself still have manual transactions going on so I think they can do improvement on that part.
What is your favorite aspect of this product?
Easy to use API for massive broadcast. Throttling and bulk sending handled well. The vendor will inform before any outage happen as small as 3 minutes outage.
What do you dislike most about this product?
International gateway often have some outages. So sometimes we have to switch to lower performance regional ones.
What recommendations would you give to someone considering this product?
Prepare your system to switch between international api endpoint to regional ones easily. Since it will be needed occasionally. Ensure you have alerting mechanism in place. They don't provide sandbox so you will need to implement you own version of sandbox. Manage sending bulk message well, since it will directly translate to cost.
Pros
- Caring
- Respectful
- Saves Time
- Helps Innovate
Cons
- Less Generous
- Under Delivered
- Less Friendly Negotiation
Suren H.
- Role: Information Technology
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Aug 2022
Amazing service from a customer driven company.
Likeliness to Recommend
What differentiates Infobip from other similar products?
Customer Service
What is your favorite aspect of this product?
Compatibility and future tech ready.
What do you dislike most about this product?
Nothing really..
What recommendations would you give to someone considering this product?
If you value service, this is your company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mohomed W.
- Role: Information Technology
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Aug 2022
Wonderful organisation and great Account Manager.
Likeliness to Recommend
What differentiates Infobip from other similar products?
The account manager representing the organisation and the excellent support provided by the account manager always.
What is your favorite aspect of this product?
What our organisation required
What do you dislike most about this product?
Not applicable.
What recommendations would you give to someone considering this product?
Not applicableN/A
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing