What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Fair
- Helps Innovate
- Efficient Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Analytics and Reporting
Social Recognition
Automatic Notifications
Pulse Surveys
Templates & Question Library
Benchmarking
Action Planning
Dashboards and Visualization
Audience Segmentation
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Nicole L.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Oct 2023
Excellent and highly useful tool.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It's different from other programs since you pay a lot for nothing special or powerful. Everything SurveyMonkey does can be done with any other tool, and for far less money.
What is your favorite aspect of this product?
Our needs have been completely met by the Enterprise plan. In the past, we relied on a wide range of assumptions about our customers to shape our offerings. We're preparing to incorporate feedback from customers into our brand identity to verify our assumptions and uncover unanticipated obstacles.
What do you dislike most about this product?
In all honesty, we have no worries. Our demands were met during the onboarding process, and the Support Team's engagement has been fantastic. The Enterprise plan was a great choice for us, and we're happy with it.
What recommendations would you give to someone considering this product?
I would suggest this software to anyone looking to remove uncertainty from their strategic planning. We're feeling much more capable of meeting the requirements of our clientele.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Andy W.
- Role: Information Technology
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted May 2023
Easy to use
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Easy to roll out as this is a SaaS application
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
So far none
What recommendations would you give to someone considering this product?
Easy to roll out with short learning curve on using this product.
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Saves Time
Ahmad A.
- Role: Operations
- Industry: Not for Profit
- Involvement: Initial Implementation
Submitted May 2023
A great survey tool for businesses and individuals
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey Enterprise is different from other survey tools because it's specifically designed for businesses and organizations. It has advanced features and tools that allow for more complex surveys, more detailed analytics, and more granular control over user permissions and data. Additionally, SurveyMonkey Enterprise has integrations with other business tools, such as Salesforce and Microsoft Teams, which can help streamline workflows and make it easier to collaborate on surveys.
What is your favorite aspect of this product?
I appreciate SurveyMonkey's ease of use and flexibility. It's a powerful tool that can be used for a wide range of survey needs, from simple polls to complex research projects. Additionally, SurveyMonkey offers a lot of customization options, so users can create surveys that look and feel unique to their brand.
What do you dislike most about this product?
I think the pricing can be a bit high, especially for larger organizations that need to use the Enterprise version. Also, some of my friends mentioned that the user interface can be a bit clunky and difficult to navigate, especially when creating more complex surveys.
What recommendations would you give to someone considering this product?
I would highly recommend taking the time to explore its features and capabilities to see if it's a good fit for your needs.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy