What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Fair
- Helps Innovate
- Efficient Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Analytics and Reporting
Social Recognition
Automatic Notifications
Pulse Surveys
Templates & Question Library
Benchmarking
Action Planning
Dashboards and Visualization
Audience Segmentation
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
John H.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Feb 2021
Fantastic product!" "Easy to use,
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
customization is easy and quick responses
What is your favorite aspect of this product?
ease of implementation
What do you dislike most about this product?
no complaints functions quite well
What recommendations would you give to someone considering this product?
Very easy to use, fast responses
Pros
- Reliable
- Effective Service
- Saves Time
- Includes Product Enhancements
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Feb 2021
Love the format of the Surveys
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing