What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Fair
- Helps Innovate
- Efficient Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Social Recognition
Analytics and Reporting
Automatic Notifications
Pulse Surveys
Templates & Question Library
Benchmarking
Action Planning
Dashboards and Visualization
Audience Segmentation
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Business Value Created
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SurveyMonkey Enterprise Reviews
Natasha K.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Simplicity at its best!
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Any user without training can easily create and distribute a survey - this has 100s of use cases across any organization from booking a team lunch to doing employee or customer opinion surveys. Results are easy to interpret and can provide graphical representation. Offers many questions templates and questions types, does not restrict user in selecting the best type for their purpose.
What is your favorite aspect of this product?
Ease of use and flexibility
What do you dislike most about this product?
data integration with corporate systems is complex
What recommendations would you give to someone considering this product?
Great product for surveys!
Pros
- Saves Time
- Respectful
- Fair
- Helps Innovate
Tulika G.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Feb 2024
Fantastic product
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It is unique and very easy to operate
What is your favorite aspect of this product?
The amazing Ui
What do you dislike most about this product?
Sometimes browsing becomes little slow
What recommendations would you give to someone considering this product?
Highly recommended
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Lauren C.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2024
Great Tool for Survey's
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
This tool is the industry standard for survey data. They have lots of features and build in features that help to build survey questions and make suggestions.
What is your favorite aspect of this product?
The ease of use for this product.
What do you dislike most about this product?
It expensive and there are limitations to the type of media that the product can collect.
What recommendations would you give to someone considering this product?
Great overall tool! If you want to collect general survey data this one is great. If you want more advanced survey options I would consider other vendors.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing