SurveyMonkey Enterprise Logo
SurveyMonkey Enterprise Logo
Momentive

SurveyMonkey Enterprise

7.9 /10
Category
SurveyMonkey Enterprise
7.9 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Voice of the Customer category

Filter By

SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

8% Negative
13% Neutral
79% Positive

Pros

  • Efficient Service
  • Altruistic
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

87

Alerts

87

Sentiment Analytics

87

Text Analytics

84

Data Visualization

84

Dashboards, Analytics and Reporting

84

Multi-Channel Data Collection

83

API Framework

80

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

84

Business Value Created

84

Breadth of Features

83

Quality of Features

82

Ease of Customization

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

78

SurveyMonkey Enterprise Reviews

Prafulla P.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Top of mind product for all things survey related

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Its super easy to use and run, Survey monkey is always the first product people think of whenever someone thinks of surveys.

What is your favorite aspect of this product?

Great UX Easy to use Great Insights

What do you dislike most about this product?

Can be a bit expensive if the use case is not too advanced,

What recommendations would you give to someone considering this product?

Great tool. If you want to pilot a survey and then expand on that, surveymonkey is the one of the best options you can pick up.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Sheeba T.

  • Role: C-Level
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Super Survey Tool

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

We consider feedback vital for any business. Survey Monkey helps us in framing questionnaires and surveys and distributing them conveniently. The data and insights collected are instrumental in making changes and improving the quality of services. The customization of the survey feature is noteworthy.

What is your favorite aspect of this product?

I like the templates and flexibility to design the survey. The option of adding the right options for questions is useful. It helps in getting an appropriate response.

What do you dislike most about this product?

None. We like Survey Monkey and conduct frequent surveys.

What recommendations would you give to someone considering this product?

A business must consider taking regular feedback and reviews from customers. This helps in understanding where we stand and how happy are the customers with our product. Survey Monkey helps us in getting this done effortlessly. Take surveys, get insights, and make changes.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Julia Maria M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Tapping into the Voice of the Customer

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey Enterprise is flexible and easy to use. We can quickly create surveys for different audiences, so we can get insights that are relevant to our business. You can survey anything from product satisfaction to brand perception.

What is your favorite aspect of this product?

We can ask follow-up questions to get more detailed feedback. This lets us find areas for improvement and new ideas. We can also slice and dice the data in many ways with SurveyMonkey's reporting and analysis tools. We can group responses by demographics, purchase history, or other criteria to find trends and patterns that help us make strategic decisions.

What do you dislike most about this product?

Most importantly, SurveyMonkey Enterprise works with our existing tech stack, allowing us to combine customer data from different sources. This view of the customer journey helps us improve our customer touchpoints and deliver great experiences.

What recommendations would you give to someone considering this product?

In today's market, listening to customers is important. SurveyMonkey Enterprise helps us gather insights that improve our products and services and keep us at the top of our market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular SurveyMonkey Enterprise Comparisons