What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Efficient Service
- Altruistic
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Sentiment Analytics
Text Analytics
Data Visualization
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Ease of IT Administration
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Business Value Created
Breadth of Features
Quality of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
SurveyMonkey Enterprise Reviews
Prafulla P.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2024
Top of mind product for all things survey related
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Its super easy to use and run, Survey monkey is always the first product people think of whenever someone thinks of surveys.
What is your favorite aspect of this product?
Great UX Easy to use Great Insights
What do you dislike most about this product?
Can be a bit expensive if the use case is not too advanced,
What recommendations would you give to someone considering this product?
Great tool. If you want to pilot a survey and then expand on that, surveymonkey is the one of the best options you can pick up.
Pros
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Sheeba T.
- Role: C-Level
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Jul 2024
Super Survey Tool
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
We consider feedback vital for any business. Survey Monkey helps us in framing questionnaires and surveys and distributing them conveniently. The data and insights collected are instrumental in making changes and improving the quality of services. The customization of the survey feature is noteworthy.
What is your favorite aspect of this product?
I like the templates and flexibility to design the survey. The option of adding the right options for questions is useful. It helps in getting an appropriate response.
What do you dislike most about this product?
None. We like Survey Monkey and conduct frequent surveys.
What recommendations would you give to someone considering this product?
A business must consider taking regular feedback and reviews from customers. This helps in understanding where we stand and how happy are the customers with our product. Survey Monkey helps us in getting this done effortlessly. Take surveys, get insights, and make changes.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
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Julia Maria M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2024
Tapping into the Voice of the Customer
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey Enterprise is flexible and easy to use. We can quickly create surveys for different audiences, so we can get insights that are relevant to our business. You can survey anything from product satisfaction to brand perception.
What is your favorite aspect of this product?
We can ask follow-up questions to get more detailed feedback. This lets us find areas for improvement and new ideas. We can also slice and dice the data in many ways with SurveyMonkey's reporting and analysis tools. We can group responses by demographics, purchase history, or other criteria to find trends and patterns that help us make strategic decisions.
What do you dislike most about this product?
Most importantly, SurveyMonkey Enterprise works with our existing tech stack, allowing us to combine customer data from different sources. This view of the customer journey helps us improve our customer touchpoints and deliver great experiences.
What recommendations would you give to someone considering this product?
In today's market, listening to customers is important. SurveyMonkey Enterprise helps us gather insights that improve our products and services and keep us at the top of our market.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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