What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Fair
- Helps Innovate
- Efficient Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Analytics and Reporting
Social Recognition
Automatic Notifications
Pulse Surveys
Templates & Question Library
Benchmarking
Action Planning
Dashboards and Visualization
Audience Segmentation
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Regan C.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
It's simplicity is great, easy to customize.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Simple UI, the customization of surveys was very simple to understand so onboarding proved to be very quick which saved time vs. other competitor products.
What is your favorite aspect of this product?
Simplicity of the custom questionnaire features, adding/changing/subtracting questions was a painless process.
What do you dislike most about this product?
Online feature needs/needed to be improved, live uploaded and backup of survey data would be very helpful and more efficient.
What recommendations would you give to someone considering this product?
Definitely one of the top survey making products on the market.
Pros
- Enables Productivity
- Unique Features
- Performance Enhancing
- Trustworthy
Cindy H.
- Role: Human Resources
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2023
Feedback Collection Made Easier
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Even users with no prior experience can create and distribute surveys in minutes. SurveyMonkey also offers a variety of templates and resources to help users get started quickly.
What is your favorite aspect of this product?
It's easy to use, affordable, and offers a wide range of features. We use it to collect employee feedback on our company culture, work environment, and benefits package. This feedback helps us to create a more positive and productive workplace for our employees
What do you dislike most about this product?
I would like to see SurveyMonkey add a feature that allows users to create and distribute surveys on social media platforms.
What recommendations would you give to someone considering this product?
SurveyMonkey is a great tool for collecting feedback from customers or employees. I highly recommend.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Client Friendly Policies
Andrea S.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Nov 2023
Great Product
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Cost is great
What is your favorite aspect of this product?
Can't beat the cost.
What do you dislike most about this product?
Nothing I can think of.
What recommendations would you give to someone considering this product?
Great product for low budget.
Pros
- Client Friendly Policies
- Altruistic
- Acts with Integrity
- Over Delivered