What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Fair
- Helps Innovate
- Efficient Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Analytics and Reporting
Social Recognition
Automatic Notifications
Pulse Surveys
Templates & Question Library
Benchmarking
Action Planning
Dashboards and Visualization
Audience Segmentation
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
AbhilashKumar J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
Very user friendly and cost effective application
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Really easy to use and effective tool
What is your favorite aspect of this product?
User friendly navigation
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Really good and cost effective
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Effective Service
Morgan B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Effective platform, watch for pricing details.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It is very good for basic studies and has a very intuitive UI. It also has various options for survey distribution that other platforms lack.
What is your favorite aspect of this product?
User-friendly interface.
What do you dislike most about this product?
The costing. For the more advanced plans, you need to pay more.
What recommendations would you give to someone considering this product?
Look into the different plan options before buying / using!
Pros
- Efficient Service
- Respectful
- Client's Interest First
- Transparent
Cons
- Commodity Features
- Charges for Enhancements
FRANCHESCA R.
- Role: Operations
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Dec 2023
A useful platform for survey pulses!
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
They collect demographic information from respondents.
What is your favorite aspect of this product?
I like the ability of the customization for our company.
What do you dislike most about this product?
Surveys are not anonymous; email and IP addresses are collected.
What recommendations would you give to someone considering this product?
Absolutely! It's a well-organized and in-depth survey platform.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Efficient Service