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Emotional Footprint Awards 2022

Virtual Assistants


SoftwareReviews names Kore.ai Experience Optimization Platform, Qualified, Ada, and Mindsay as Virtual Assistants Emotional Footprint Award Winners.


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Virtual Assistants

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Kore.ai

Kore.ai Experience Optimization Platform

Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.

9.5

CX Score

CX
Score

+100

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 100% Positive
Badge Winner
19Reviews

Ada

Ada

Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.

9.4

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
15Reviews

Qualified

Qualified

Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.

9.2

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 96% Positive
Badge Winner
15Reviews

LAIYE

Mindsay

Mindsay makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

9.2

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 93% Positive
Badge Winner
17Reviews

Other Evaluated Vendors


Avaamo

Avaamo

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise.

8.9

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 90% Positive
14Reviews

Jio Haptik Technologies Limited

Haptik

Build powerful Intelligent Virtual Assistants with Haptik’s Enterprise CX platform. Amplify engagement, increase conversions, and deliver delightful support to your customers. Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 100 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions.

8.9

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

1% Negative 97% Positive
10Reviews

Verloop.io

Verloop.io

We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.

8.8

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 94% Positive
13Reviews

Yellow.ai

Yellow.ai

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

8.1

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

0% Negative 85% Positive
11Reviews

Amazon.com

Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

8.0

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 83% Positive
12Reviews

ultimate.ai

Ultimate

Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.

7.9

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

3% Negative 84% Positive
10Reviews

IBM

IBM Watson Assistant

Watson lets you learn more with less data. You can integrate AI into your most important business processes, informed by IBM’s rich industry expertise.

7.7

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

9% Negative 85% Positive
12Reviews

Drift

Drift Conversation Cloud

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

7.3

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

7% Negative 81% Positive
11Reviews

For the full list of vendors in this space, click here.

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