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Drift

Drift Conversation Cloud

8.7 / 10
Category

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Company Details


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Awards & Recognition

Drift Conversation Cloud won the following awards in the Chatbots category

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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

84 Likeliness to Recommend

97 Plan to Renew

Down 3
Since last award

84 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Efficient Service

Feature Ratings

Average 85

Personalized Service

89

Voice or Text Input

88

Leads Generation

87

Scheduled Availability

87

Application Programming Interface

86

Translation

85

Workflow Processing

84

Wayfinding

83

Multi-channel

83

Integration With CRM

82

Learning and Adaptability

82

Vendor Capability Ratings

Average 83

Ease of IT Administration

100

Quality of Features

100

Usability and Intuitiveness

100

Ease of Customization

98

Vendor Support

97

Ease of Data Integration

96

Availability and Quality of Training

95

Ease of Implementation

92

Breadth of Features

91

Product Strategy and Rate of Improvement

91

Business Value Created

89

Drift Conversation Cloud Reviews

Luke G.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Needs more feature updates

Likeliness to Recommend

8 / 10

What differentiates Drift Conversation Cloud from other similar products?

Increases demo asks

What is your favorite aspect of this product?

Meeting booking integration

What do you dislike most about this product?

Not most user friendly

What recommendations would you give to someone considering this product?

A good sales and prospects tool to help increase contacts and revenues

Pros

  • Enables Productivity
  • Saves Time
  • Effective Service
  • Helps Innovate

Maria M.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Extremely user-friendly Interface and bot creation

Likeliness to Recommend

10 / 10

What differentiates Drift Conversation Cloud from other similar products?

I prefer the appearance and feel of this online chat/bot solution over others. Drift is simple to set up, personalize, and connect to our Slack channels. The most beneficial aspect of Drift is that I can communicate with and support consumers in real-time, addressing their concerns, connecting them to an expert, and more.

What is your favorite aspect of this product?

Drift, a useful tool, has third-party integrations that allow me to access data in a more convenient and useful manner, allowing me to get more out of it with less time spent; it also helps us improve our number of meetings booked and qualifies web traffic on our site by allowing visitors to our site to get in direct contact with our sales team.

What do you dislike most about this product?

It might be complicated at first because Drift has many fantastic features and is well worth the time. My main issue with it is that my website's load times somewhat increased, which led me to search elsewhere for a better option.

What recommendations would you give to someone considering this product?

I believe Drift is beneficial for B2B businesses with large numbers of website visits and high average revenue per visitor. I do suggest utilizing Drift heartily. Drift included easy-to-use workflow builders, employed complex landing pages, and many more. Overall it's the best solution available in the market to improve your chatbots.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Jesse M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Drift is a great ABM chat tool

Likeliness to Recommend

8 / 10

What differentiates Drift Conversation Cloud from other similar products?

catered to the B2B software/tech company who uses ABM.

What is your favorite aspect of this product?

ABM functionality/personalization

What do you dislike most about this product?

could benefit from better integration setups

What recommendations would you give to someone considering this product?

if you are ready to use ABM and want to complement your strategy, go for Drift.

Pros

  • Saves Time
  • Enables Productivity
  • Unique Features
  • Efficient Service

Cons

  • Vendor's Interest First
  • Less Generous
  • Less Transparent

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