.png){kind=small}
What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDrift Conversation Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Drift Conversation Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Personalized Service
Leads Generation
Scheduled Availability
Translation
Workflow Processing
Application Programming Interface
Natural Language Processing
Wayfinding
Multi-channel
Knowledgebase
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
Also Featured in...
Drift Conversation Cloud Reviews
Kate S.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
How Drift is performing
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
It involves an in-built conference schedule that permits customers to book appointments with sales agents straight from the chatbots. This boosts the conversion rates of the leads and lessens the resistance in the overall techniques of sales. It seamlessly integrates with many other powerful platforms to ensure the constant flow of data.
What is your favorite aspect of this product?
Its repetitive tasks such as FAQs and inquiring, spare space for human agents for more complex work, thus reducing cost and consuming time. It's real-time customer services and intuitive interface enhance the positive experience of customers. Comprehensive integration with many strong tools creates ease for us to incorporate Drift into the ongoing tech stack. All these make it my favorite software.
What do you dislike most about this product?
Its main focus is on automation, but there is always a risk of its automation in AI-driven conversation. Although AI-driven features are efficient enough, they may not always detect the distinctions of customer queries, which leads to blocking if the conversation is handed off too soon.
What recommendations would you give to someone considering this product?
Fully leverage Drift’s capability to customize interactions on the basis of the profile of customers to make the conversation more relaxed and likable. Take an initiative with the basic functioning of the Drift to see its compatibility with your existing system.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Akash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Effective, but pricey for small businesses.
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift Conversation Cloud is unique because it prioritizes real-time, personalized conversations for sales and marketing. It uses advanced AI to qualify leads and automate scheduling, making it easier for businesses to connect with customers. Plus, it integrates smoothly with CRM and other marketing tools to boost customer engagement.
What is your favorite aspect of this product?
My favorite aspect of Drift Conversation Cloud is its ability to facilitate real-time conversations that feel personal and engaging. The AI-driven lead qualification and automated scheduling features save time for sales teams, allowing them to focus on building relationships rather than handling administrative tasks.
What do you dislike most about this product?
What I dislike most about Drift Conversation Cloud is that it can be a bit pricey, especially for small businesses. Additionally, some users may find the setup process a bit complicated, which could require a learning curve to fully utilize all its features.
What recommendations would you give to someone considering this product?
If you’re thinking about using Drift Conversation Cloud, I suggest trying out any demos or free trials to see how it fits your needs. Check if the pricing works for your budget and start with the most important features for your sales and marketing. Also, be ready to spend some time on setup to get everything working well.
Pros
- Client Friendly Policies
- Over Delivered
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Nay M.
- Role: Vendor Management
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Apr 2024
Drift helps ou custumer support to be effective
Likeliness to Recommend
What is your favorite aspect of this product?
easy implementation
What do you dislike most about this product?
nothing comes to my mind now
What recommendations would you give to someone considering this product?
iIts great for fast communication
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
