What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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78 Likeliness to Recommend
70 Plan to Renew
69 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+71 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Inspires Innovation
- Performance Enhancing
- Helps Innovate
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Workflow Processing
Personalized Service
Natural Language Processing
Intent Extraction
Other Integrations
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Breadth of Features
Ease of Implementation
Business Value Created
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Drift Conversation Cloud Reviews
Conrad d.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Used to be market leader but has fallen over time
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Being the first to market with conversational marketing
What is your favorite aspect of this product?
Understanding all of the nuances when it came to website chat.
What do you dislike most about this product?
Customer support has truly gone down over the years. Customer success has gone through multiple changes and continues to get worse.
What recommendations would you give to someone considering this product?
Truly understand what you're looking for. Ensure that everyone on the team is aligned to what they're looking to use the tool for.
Pros
- Security Protects
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
- Less Caring
- Less Respectful
Milan P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Features are okay
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Service integration
What is your favorite aspect of this product?
Use of different modules
What do you dislike most about this product?
Security and governance
What recommendations would you give to someone considering this product?
Ux Improvement
Pros
- Fair
- Altruistic
- Transparent
- Helps Innovate
Beaux L.
- Role: Operations
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Apr 2023
Speed to lead
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
The video features and ability to route leads with your sales engagement platform.
What is your favorite aspect of this product?
The ability to take inbound leads and have them automatically sequenced in an engagement platform.
What do you dislike most about this product?
It can be a bit tricky at first to set up all your conversations.
What recommendations would you give to someone considering this product?
Would highly recommend a sales engagement platform to go along with it.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time