Drift Conversation Cloud Logo
Drift Conversation Cloud Logo
Drift

Drift Conversation Cloud

6.6 / 10
Category
Drift Conversation Cloud
6.6 / 10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Company Details


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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

78 Likeliness to Recommend

4
Since last award

70 Plan to Renew

6
Since last award

70 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

15% Negative
1% Neutral
84% Positive

Pros

  • Inspires Innovation
  • Performance Enhancing
  • Helps Innovate
  • Respectful

Feature Ratings

Average 73

Artificial Intelligence Engine

79

Leads Generation

75

Learning and Adaptability

75

Workflow Processing

73

Personalized Service

72

Natural Language Processing

66

Intent Extraction

63

Other Integrations

50

Vendor Capability Ratings

Average 71

Ease of Data Integration

90

Ease of IT Administration

80

Quality of Features

80

Usability and Intuitiveness

80

Vendor Support

80

Product Strategy and Rate of Improvement

76

Ease of Customization

74

Availability and Quality of Training

73

Breadth of Features

69

Ease of Implementation

69

Business Value Created

65

Drift Conversation Cloud Reviews

Conrad d.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Used to be market leader but has fallen over time

Likeliness to Recommend

4 / 10

What differentiates Drift Conversation Cloud from other similar products?

Being the first to market with conversational marketing

What is your favorite aspect of this product?

Understanding all of the nuances when it came to website chat.

What do you dislike most about this product?

Customer support has truly gone down over the years. Customer success has gone through multiple changes and continues to get worse.

What recommendations would you give to someone considering this product?

Truly understand what you're looking for. Ensure that everyone on the team is aligned to what they're looking to use the tool for.

Pros

  • Security Protects
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Transparent
  • Charges for Enhancements
  • Less Friendly Negotiation

Milan P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Features are okay

Likeliness to Recommend

8 / 10

What differentiates Drift Conversation Cloud from other similar products?

Service integration

What is your favorite aspect of this product?

Use of different modules

What do you dislike most about this product?

Security and governance

What recommendations would you give to someone considering this product?

Ux Improvement

Pros

  • Fair
  • Altruistic
  • Transparent
  • Helps Innovate

Beaux L.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Speed to lead

Likeliness to Recommend

8 / 10

What differentiates Drift Conversation Cloud from other similar products?

The video features and ability to route leads with your sales engagement platform.

What is your favorite aspect of this product?

The ability to take inbound leads and have them automatically sequenced in an engagement platform.

What do you dislike most about this product?

It can be a bit tricky at first to set up all your conversations.

What recommendations would you give to someone considering this product?

Would highly recommend a sales engagement platform to go along with it.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Saves Time

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