What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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78 Likeliness to Recommend
70 Plan to Renew
69 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+71 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Inspires Innovation
- Performance Enhancing
- Helps Innovate
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Workflow Processing
Personalized Service
Natural Language Processing
Intent Extraction
Other Integrations
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
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Drift Conversation Cloud Reviews
Avery G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Drift is a great tool that is easy to use
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Ease of use for sales team
What is your favorite aspect of this product?
Simplicity, mobile app
What do you dislike most about this product?
nothing, it does what I need it to
What recommendations would you give to someone considering this product?
Enable all sales staff to use Drift
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vivian Francos ..
- Role: Sales Marketing
- Industry: Media
- Involvement: Vendor Management and Renewal
Submitted Feb 2022
Un gran producto con un estupendo servicio cliente
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
la versatilidad definitivamente
What is your favorite aspect of this product?
inteligencia artificial aplicada a los negocios ! es excelente
What do you dislike most about this product?
Muestra procesos muy relevantes y como actuar
What recommendations would you give to someone considering this product?
es excelente
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Conrad d.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Strong product but competitors are catching up
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
It is an extraordinary resource to give customers a way to communicate with us through our websites. It is straightforward to implement, configure and start having a live chat within our websites. Drift is an excellent help for sales management and customer support.
What is your favorite aspect of this product?
Drift is a chatbot tool that helps you communicate with customers in real-time on your website.
What do you dislike most about this product?
There is a maturity to this platform that we have found is missing. Our CRM connection repeatedly breaks, and we are not alerted to it unless it is part of a larger outage. We have also had issues with routing being disconnected. It seems like when the platform as a whole is updated it tends to break old settings along the way. This leads to a ton of manual work on the marketing ops side. There is currently no ability to implement tracking scripts that communicate with other marketing platforms (LinkedIn campaign manager, for example).
What recommendations would you give to someone considering this product?
Truly understand if you have the website traffic to support a chatbot. Also make sure you understand the quality of that traffic as well.
Pros
- Inspires Innovation
- Friendly Negotiation
- Security Protects
- Reliable
Cons
- Vendor's Interest First
- Less Caring
- Wastes Time