Drift Conversation Cloud Logo
Drift Conversation Cloud Logo
Drift

Drift Conversation Cloud

6.6 / 10
Category
Drift Conversation Cloud
6.6 / 10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Company Details


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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

78 Likeliness to Recommend

4
Since last award

70 Plan to Renew

6
Since last award

70 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

15% Negative
1% Neutral
84% Positive

Pros

  • Inspires Innovation
  • Performance Enhancing
  • Helps Innovate
  • Respectful

Feature Ratings

Average 73

Artificial Intelligence Engine

79

Leads Generation

75

Learning and Adaptability

75

Workflow Processing

73

Personalized Service

72

Natural Language Processing

66

Intent Extraction

63

Other Integrations

50

Vendor Capability Ratings

Average 71

Ease of Data Integration

90

Ease of IT Administration

80

Quality of Features

80

Usability and Intuitiveness

80

Vendor Support

80

Product Strategy and Rate of Improvement

76

Ease of Customization

74

Availability and Quality of Training

73

Breadth of Features

69

Ease of Implementation

69

Business Value Created

65

Drift Conversation Cloud Reviews

Avery G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Drift is a great tool that is easy to use

Likeliness to Recommend

10 / 10

What differentiates Drift Conversation Cloud from other similar products?

Ease of use for sales team

What is your favorite aspect of this product?

Simplicity, mobile app

What do you dislike most about this product?

nothing, it does what I need it to

What recommendations would you give to someone considering this product?

Enable all sales staff to use Drift

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vivian Francos ..

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Feb 2022

Un gran producto con un estupendo servicio cliente

Likeliness to Recommend

8 / 10

What differentiates Drift Conversation Cloud from other similar products?

la versatilidad definitivamente

What is your favorite aspect of this product?

inteligencia artificial aplicada a los negocios ! es excelente

What do you dislike most about this product?

Muestra procesos muy relevantes y como actuar

What recommendations would you give to someone considering this product?

es excelente

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Conrad d.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Strong product but competitors are catching up

Likeliness to Recommend

8 / 10

What differentiates Drift Conversation Cloud from other similar products?

It is an extraordinary resource to give customers a way to communicate with us through our websites. It is straightforward to implement, configure and start having a live chat within our websites. Drift is an excellent help for sales management and customer support.

What is your favorite aspect of this product?

Drift is a chatbot tool that helps you communicate with customers in real-time on your website.

What do you dislike most about this product?

There is a maturity to this platform that we have found is missing. Our CRM connection repeatedly breaks, and we are not alerted to it unless it is part of a larger outage. We have also had issues with routing being disconnected. It seems like when the platform as a whole is updated it tends to break old settings along the way. This leads to a ton of manual work on the marketing ops side. There is currently no ability to implement tracking scripts that communicate with other marketing platforms (LinkedIn campaign manager, for example).

What recommendations would you give to someone considering this product?

Truly understand if you have the website traffic to support a chatbot. Also make sure you understand the quality of that traffic as well.

Pros

  • Inspires Innovation
  • Friendly Negotiation
  • Security Protects
  • Reliable

Cons

  • Vendor Friendly Policies
  • Under Delivered
  • Leverages Incumbent Status

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