What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDrift Conversation Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Drift Conversation Cloud.
78 Likeliness to Recommend
70 Plan to Renew
69 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+71 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Inspires Innovation
- Performance Enhancing
- Includes Product Enhancements
- Helps Innovate
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Workflow Processing
Personalized Service
Natural Language Processing
Intent Extraction
Other Integrations
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Also Featured in...
Drift Conversation Cloud Reviews
Zach K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Contentserv did not see results with chatbot
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Similar to other chatbot vendors
What is your favorite aspect of this product?
Captures email of prospect
What do you dislike most about this product?
Notifications did not seem to be real-time. Felt like we missed many engagements with potential prospects.
What recommendations would you give to someone considering this product?
Our experience was that chatbots do not add much value.
Josh K.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jan 2022
24/7 leads and long-term impact = more than chat!
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
It's live chat on steroids. In fact, the least used feature we use is the chat. The ability to route users to the right answers and keep them engaged is slick. It's seamless to book a meeting or capture an email. Other platforms offer automation and triggering features, but they are not as advanced.
What is your favorite aspect of this product?
Smart targeting and a great workflow builder that makes it easy to get granular and make changes on the fly.
What do you dislike most about this product?
The app is really useful for monitoring and responding to website chat on mobile, but to make changes to playbooks (workflows) you still have to hop to the website.
What recommendations would you give to someone considering this product?
Drift works best when you have, a) the 10+ hours dedicated to getting a few basic playbooks setup and working well, and someone to own its wider implementation afterwards b) thousands of monthly visitors to your site already with different levels of intent c) a clear conversion path and existing content / offers to incorporate.
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Reliable
Claudia S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2022
Excellent platform for customer service management
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
The ease with the integration with other CRM's, the prompt response of the advisors with the doubts and the easy handling of the tool
What is your favorite aspect of this product?
The easy management and that it is very easy to learn to use it
What do you dislike most about this product?
That it does not have dark mode and that they do not have advisors who speak Spanish as well as all the support articles are in English
What recommendations would you give to someone considering this product?
That to receive advice on questions or queries you must have a person who understands and speaks English perfectly and who knows how to handle the management of the platform from the IT point of view
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing