Drift Conversation Cloud Logo
Drift Conversation Cloud Logo
Drift

Drift Conversation Cloud

6.6 /10
Category
Drift Conversation Cloud
6.6 /10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Company Details


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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

78 Likeliness to Recommend

70 Plan to Renew

69 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

16% Negative
0% Neutral
84% Positive

Pros

  • Inspires Innovation
  • Performance Enhancing
  • Helps Innovate
  • Respectful

Feature Ratings

Average 73

Artificial Intelligence Engine

79

Leads Generation

75

Learning and Adaptability

75

Workflow Processing

73

Personalized Service

72

Natural Language Processing

65

Intent Extraction

63

Other Integrations

50

Vendor Capability Ratings

Average 71

Ease of Data Integration

90

Ease of IT Administration

80

Quality of Features

80

Usability and Intuitiveness

80

Vendor Support

80

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

73

Ease of Customization

73

Ease of Implementation

69

Breadth of Features

68

Business Value Created

66

Drift Conversation Cloud Reviews

Zach K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Contentserv did not see results with chatbot

Likeliness to Recommend

1 /10

What differentiates Drift Conversation Cloud from other similar products?

Similar to other chatbot vendors

What is your favorite aspect of this product?

Captures email of prospect

What do you dislike most about this product?

Notifications did not seem to be real-time. Felt like we missed many engagements with potential prospects.

What recommendations would you give to someone considering this product?

Our experience was that chatbots do not add much value.

Josh K.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

24/7 leads and long-term impact = more than chat!

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

It's live chat on steroids. In fact, the least used feature we use is the chat. The ability to route users to the right answers and keep them engaged is slick. It's seamless to book a meeting or capture an email. Other platforms offer automation and triggering features, but they are not as advanced.

What is your favorite aspect of this product?

Smart targeting and a great workflow builder that makes it easy to get granular and make changes on the fly.

What do you dislike most about this product?

The app is really useful for monitoring and responding to website chat on mobile, but to make changes to playbooks (workflows) you still have to hop to the website.

What recommendations would you give to someone considering this product?

Drift works best when you have, a) the 10+ hours dedicated to getting a few basic playbooks setup and working well, and someone to own its wider implementation afterwards b) thousands of monthly visitors to your site already with different levels of intent c) a clear conversion path and existing content / offers to incorporate.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Claudia S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Excellent platform for customer service management

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

The ease with the integration with other CRM's, the prompt response of the advisors with the doubts and the easy handling of the tool

What is your favorite aspect of this product?

The easy management and that it is very easy to learn to use it

What do you dislike most about this product?

That it does not have dark mode and that they do not have advisors who speak Spanish as well as all the support articles are in English

What recommendations would you give to someone considering this product?

That to receive advice on questions or queries you must have a person who understands and speaks English perfectly and who knows how to handle the management of the platform from the IT point of view

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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