What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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78 Likeliness to Recommend
70 Plan to Renew
69 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+71 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Inspires Innovation
- Performance Enhancing
- Helps Innovate
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Workflow Processing
Personalized Service
Natural Language Processing
Intent Extraction
Other Integrations
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
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Drift Conversation Cloud Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
The revolution in customer communication
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Trevor A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Easy to use, plenty of options
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift is incredibly easy to set up and program. We have it configured to answer common questions and then, based upon those answers, route the user to the appropriate sales channel. The fact that we can do this based on page type and other user characteristics makes it much more flexible than some of the other bot platforms in the wild right now.
What is your favorite aspect of this product?
Installing and updating Drift is so simple that it's truly a no-brainer. While you can spend forever customizing and managing it (if you want to), the fact that you don't have to take forever to get it up and running is a real treat.
What do you dislike most about this product?
We tried using the Drift Fast lane feature to better organize our sales leads as well, and we found that product to be pretty unreliable and clunky. While the idea behind it was good, the functionality wasn't great and the support was lackluster.
What recommendations would you give to someone considering this product?
While some may think the biggest competitor to Drift is another chat bot, I actually think the biggest competitor is a live chat system or no chatbot at all. There's so many ways to try and harvest leads nowadays that the 'right choice' really depends on the business. A live chat is undoubtedly better customer service, and something that can be done somewhat easily for smaller companies. But for a large company like ours, the bot was the only scalable solution, and that made it right for us.
Pros
- Respectful
- Friendly Negotiation
- Caring
- Over Delivered
Cons
- Less Reliable
- Less Productive
- Commodity Features
SHRAVAN T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Easy to implement
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Ease to implement and features available
What is your favorite aspect of this product?
we have implement some auto response features which reduce human efforts
What do you dislike most about this product?
Interface is very simple and need some changes in that
What recommendations would you give to someone considering this product?
Nothing as such. Its up-to the mark as required for businesses
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing