Drift Conversation Cloud Logo
Drift Conversation Cloud Logo
Drift

Drift Conversation Cloud

6.6 /10
Category
Drift Conversation Cloud
6.6 /10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Company Details


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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

78 Likeliness to Recommend

70 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

16% Negative
0% Neutral
84% Positive

Pros

  • Inspires Innovation
  • Performance Enhancing
  • Helps Innovate
  • Respectful

Feature Ratings

Average 73

Artificial Intelligence Engine

79

Leads Generation

75

Learning and Adaptability

75

Workflow Processing

73

Personalized Service

72

Natural Language Processing

65

Intent Extraction

63

Other Integrations

50

Vendor Capability Ratings

Average 71

Ease of Data Integration

90

Ease of IT Administration

80

Quality of Features

80

Usability and Intuitiveness

80

Vendor Support

80

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

73

Ease of Customization

73

Ease of Implementation

69

Breadth of Features

68

Business Value Created

66

Drift Conversation Cloud Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

The revolution in customer communication

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Trevor A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use, plenty of options

Likeliness to Recommend

8 /10

What differentiates Drift Conversation Cloud from other similar products?

Drift is incredibly easy to set up and program. We have it configured to answer common questions and then, based upon those answers, route the user to the appropriate sales channel. The fact that we can do this based on page type and other user characteristics makes it much more flexible than some of the other bot platforms in the wild right now.

What is your favorite aspect of this product?

Installing and updating Drift is so simple that it's truly a no-brainer. While you can spend forever customizing and managing it (if you want to), the fact that you don't have to take forever to get it up and running is a real treat.

What do you dislike most about this product?

We tried using the Drift Fast lane feature to better organize our sales leads as well, and we found that product to be pretty unreliable and clunky. While the idea behind it was good, the functionality wasn't great and the support was lackluster.

What recommendations would you give to someone considering this product?

While some may think the biggest competitor to Drift is another chat bot, I actually think the biggest competitor is a live chat system or no chatbot at all. There's so many ways to try and harvest leads nowadays that the 'right choice' really depends on the business. A live chat is undoubtedly better customer service, and something that can be done somewhat easily for smaller companies. But for a large company like ours, the bot was the only scalable solution, and that made it right for us.

Pros

  • Respectful
  • Friendly Negotiation
  • Caring
  • Over Delivered

Cons

  • Less Reliable
  • Less Productive
  • Commodity Features

SHRAVAN T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to implement

Likeliness to Recommend

10 /10

What differentiates Drift Conversation Cloud from other similar products?

Ease to implement and features available

What is your favorite aspect of this product?

we have implement some auto response features which reduce human efforts

What do you dislike most about this product?

Interface is very simple and need some changes in that

What recommendations would you give to someone considering this product?

Nothing as such. Its up-to the mark as required for businesses

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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