What is Ada?
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Other Integrations
Personalized Service
Workflow Processing
Learning and Adaptability
Leads Generation
Intent Extraction
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Vendor Support
Ada Reviews
Akhilesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Pricey tool yet with more features
Likeliness to Recommend
What differentiates Ada from other similar products?
The tool AI chatbot can easily be deployed on social media tools like WhatsApp, Messenger, Instagram and Twitter and the chatbot would run without any error which is not common in other providers who only supports chatbot to run on the chat widget only
What is your favorite aspect of this product?
The tool has simple integrations with Twilio Messaging to deliver SMS right from the dashboard without any extra knowledge. The chatbot can easily transfer the chat to the support agent without losing any history of the chat.
What do you dislike most about this product?
The tool works well and I have not identified any technical issue with the tool. However, ADA is too expensive for smaller businesses to use this solution
What recommendations would you give to someone considering this product?
This tool is worthy if you are looking for a tool that can offer customer support on automations and marketing
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
My Experience Using Ada
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Agaciko M.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2022
Best Virtual Assistant For Business Use
Likeliness to Recommend
What differentiates Ada from other similar products?
What makes Ada unique is that it works well as both a chatbot and virtual assistant. This is really amazing
What is your favorite aspect of this product?
I like that Ada ia very capable as a virtual assistant This software serves as a chatbot which is a plus This software is great in many other ways
What do you dislike most about this product?
I haven't had bad encounters with Ada
What recommendations would you give to someone considering this product?
I recommend Ada because it's not only affordable but a Multi-purpose business software
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Respectful