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Amazon Lex Logo
Amazon

Amazon Lex

7.6 /10
Category
Amazon Lex
7.6 /10

What is Amazon Lex?

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

Company Details


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Awards & Recognition

Amazon Lex won the following awards in the Conversational AI category

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Amazon Lex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Lex.

84 Likeliness to Recommend

1
Since last award

93 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Lex?

0% Negative
12% Neutral
88% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 80

Other Integrations

100

Intent Extraction

100

Natural Language Processing

85

Workflow Processing

82

Artificial Intelligence Engine

81

Personalized Service

80

Learning and Adaptability

79

Leads Generation

73

Vendor Capability Ratings

Average 81

Ease of Implementation

90

Usability and Intuitiveness

85

Business Value Created

83

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Quality of Features

79

Product Strategy and Rate of Improvement

76

Ease of Customization

75

Availability and Quality of Training

75

Breadth of Features

75

Amazon Lex Reviews

Maggie O.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Amazon Lex is amazing!

Likeliness to Recommend

10 /10

What differentiates Amazon Lex from other similar products?

Amazon Lex is one of the forefront leaders in AI that is linked to a billion dollar company. I think the trust and integrity it has makes it easy to use in a world where you can't always trust AI to be right. Having the big named tied to it makes it more reliable.

What is your favorite aspect of this product?

My favorite aspect is the predictability the program has for me as a complex user.

What do you dislike most about this product?

I think at times there are glitches and bugs, but I have seen this in almost all AI models.

What recommendations would you give to someone considering this product?

I would recommend this program to anyone that would be skeptical to take the leap into AI! It has really helped me stay organized.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Narinder S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Good Chat bot which we can use with code

Likeliness to Recommend

8 /10

What differentiates Amazon Lex from other similar products?

Ease of use with no coding requirement

What is your favorite aspect of this product?

Chat bot Natural Lang processing with different languages

What do you dislike most about this product?

It is sometime hard to configure with our own website

What recommendations would you give to someone considering this product?

Improve the integration with third party apps

Pros

  • Enables Productivity
  • Saves Time
  • Security Protects
  • Continually Improving Product

Cons

  • Less Generous

Aly B.

  • Role: Finance
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Wonderful product!

Likeliness to Recommend

10 /10

What differentiates Amazon Lex from other similar products?

Very thorough research and quick solutions!

What is your favorite aspect of this product?

Ease of use. Friendly and helpful service.

What do you dislike most about this product?

None. Very easy system.

What recommendations would you give to someone considering this product?

No recommendations. Just your basic internet business chat.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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