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Haptik Logo
Jio Haptik Technologies Limited

Haptik

7.5 / 10
Category
Haptik
7.5 / 10

What is Haptik?

Build powerful Intelligent Virtual Assistants with Haptik’s Enterprise CX platform. Amplify engagement, increase conversions, and deliver delightful support to your customers. Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 100 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions.

Company Details


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Awards & Recognition

Haptik won the following awards in the Conversational AI category

Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Haptik.

87 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 78

Personalized Service

83

Workflow Processing

81

Leads Generation

81

Learning and Adaptability

74

Artificial Intelligence Engine

74

Natural Language Processing

73

Vendor Capability Ratings

Average 79

Availability and Quality of Training

100

Breadth of Features

100

Business Value Created

100

Ease of Customization

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Usability and Intuitiveness

100

Ease of Data Integration

91

Ease of Implementation

91

Ease of IT Administration

91

Vendor Support

82

Haptik Reviews

Deji O.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

It is a nice virtual assistant

Likeliness to Recommend

9 / 10

What differentiates Haptik from other similar products?

Haptik is very useful friendly and easy to use for any lay man

What is your favorite aspect of this product?

The virtual assistant is a yes for me. No worries with Haptik when it comes to it

What do you dislike most about this product?

I like the virtual assistant, although have not been using the chat much

What recommendations would you give to someone considering this product?

There is only one way to confirm the awesomeness of this product except you try

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ketan K.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Fantastic Product

Likeliness to Recommend

10 / 10

What differentiates Haptik from other similar products?

Support is the key differentiator. Having worked with multiple vendors, I can surely say that the support provided by the Haptik team is really appreciable.

What is your favorite aspect of this product?

Ease of building workflows

What do you dislike most about this product?

Client specific customizations are limited

What recommendations would you give to someone considering this product?

Good AI capabilities with great support

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Betty M.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best Chatbot For Business

Likeliness to Recommend

9 / 10

What differentiates Haptik from other similar products?

Haptik ensures better engagement and increase business conversion which is a plus

What is your favorite aspect of this product?

Haptik ia very powerful and resourceful I like the customization capabilities The software is relatively affordable

What do you dislike most about this product?

Everything has been working well and I have no complaints

What recommendations would you give to someone considering this product?

I recommend Haptik as a chatbot feature thanks to it's capabilities and customization options

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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