Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Jio Haptik Technologies Limited

Haptik

Composite Score

7.9 /10

CX Score

8.5 /10

22 Reviews Write a Review

Claim Software

What is Haptik?

Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Haptik won the following awards in the Conversational AI category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Haptik.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 77

Artificial Intelligence Engine

Workflow Processing

Intent Extraction

Translation

Learning and Adaptability

Personalized Service

Retrieval augmented generation

Leads Generation

Natural Language Processing

Generative AI

Other Integrations

Vendor Capability Ratings

Average 79

Ease of Data Integration

Ease of Customization

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Chatbots

Score 7.8

View Haptik in this category (opens in a new tab)

Haptik Videos

Haptik Reviews

Newton M.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Reliable, AI-Powered Conversational Platform

Likeliness to Recommend

9 /10

What differentiates Haptik from other similar products?

Haptik provide tailored made solutions for yor personalised needs

What is your favorite aspect of this product?

The detailed team dedicated to support

What do you dislike most about this product?

They use a common template for almost all their customers hence alot of commonality

What recommendations would you give to someone considering this product?

Great for converstion when it comes to sales and customer support

Pros

Acts with Integrity
Saves Time
Client Friendly Policies
Fair

Akesh J.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Good product with good features

Likeliness to Recommend

8 /10

What differentiates Haptik from other similar products?

Ease of use and integration capabilities with a great team behind it.

What is your favorite aspect of this product?

Integration capabilities and ease of the product

What do you dislike most about this product?

Nothing as such, they are a good team and have a good product.

What recommendations would you give to someone considering this product?

Go for it, you will get the best outcomes possible.

Pros

Acts with Integrity
Generous Negotitation
Transparent
Helps Innovate

Emilia W.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2026

AI Chatbot Platform That Improves Customer Support

Likeliness to Recommend

9 /10

What differentiates Haptik from other similar products?

Haptik stands out with its AI-powered chatbots, omnichannel support, and workflow automation. As a Network Support Coordinator, I appreciate how it helps automate routine customer interactions while integrating smoothly with existing support systems.

What is your favorite aspect of this product?

The chatbot automation and easy conversation management are the features I value most. The platform reduces repetitive support requests, improves response times, and provides useful analytics to monitor customer interactions and bot performance.

What do you dislike most about this product?

Building advanced conversational workflows can require careful planning and testing. Some integrations and customizations may also need technical expertise, especially for more complex support environments.

What recommendations would you give to someone considering this product?

Haptik is a great option for organizations looking to automate customer support. I recommend starting with common support scenarios, refining chatbot responses using real user feedback, and integrating the platform with existing business systems for the best results.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Haptik

What is Haptik?

Company Details

Need Assistance?

Awards & Recognition

Haptik Ratings

86 Likeliness to Recommend

1 Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Haptik?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Intent Extraction Ability to extract the actions that user has performed

Translation Supports automatic translate to multiple languages.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Generative AI Ability to use Gen AI to enhance the conversation

Other Integrations Ability to synchronize with other chat options and ITSM tools

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Chatbots

Haptik Videos

Introducing Contakt - A Generative AI CX Suite by Jio Haptik

Haptik Reviews

Newton M.

Reliable, AI-Powered Conversational Platform

Likeliness to Recommend

Pros

Akesh J.

Good product with good features

Likeliness to Recommend

Pros

Emilia W.

AI Chatbot Platform That Improves Customer Support

Likeliness to Recommend

Pros

Most Popular Haptik Comparisons

Yellow.ai

Kore.ai AI for Service

Customer Experience Agent Studio

Amazon Lex

Qualified PiperX

Avaamo

1
Since last award

2
Since last award

Feature Ratings

Artificial Intelligence Engine

Workflow Processing

Intent Extraction

Translation

Learning and Adaptability

Personalized Service

Retrieval augmented generation

Leads Generation

Natural Language Processing

Generative AI

Other Integrations

Vendor Capability Ratings

Ease of Data Integration

Ease of Customization

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training