Jio Haptik Technologies Limited

Haptik

7.8 /10

What is Haptik?

Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.

Company Details

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Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.

83 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 89

Scheduled Availability

100

Voice or Text Input

Translation

Personalized Service

Learning and Adaptability

Wayfinding

Workflow Processing

Application Programming Interface

Integration With CRM

Natural Language Processing

Knowledgebase

Vendor Capability Ratings

Average 86

Availability and Quality of Training

100

Breadth of Features

100

Ease of Customization

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Usability and Intuitiveness

100

Business Value Created

Vendor Support

Haptik Videos

Haptik Reviews

Leonardo F.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great tool to stay connected through chat.

Likeliness to Recommend

8 /10

What differentiates Haptik from other similar products?

Haptik is a mobile application that allows users to interact with companies and service providers through instant messaging. This application differs from other software in that it offers users an easy way to contact companies directly. Additionally, users can use Haptik to interact with a variety of service providers, such as restaurants, shopping malls, banks, and others. Some of the features Haptik offers include access to a provider's service information, the ability to make payments through the app, setting reminders, and scheduling appointments. These features allow users to save time and effort when interacting with service providers.

What is your favorite aspect of this product?

Haptik is that it offers a natural conversation experience with artificial intelligence. This means that users can interact with the app more naturally, as they would with a real person, instead of having to follow a fixed set of instructions. This means that users can get quick answers to their questions, without having to remember complex commands. Additionally, Haptik's user interface is intuitive and easy to use, allowing users to get started with it without the need for a learning curve.

What do you dislike most about this product?

Many users complain about the lack of advanced options, as well as the limits of functionality and customization. Furthermore, some users have also reported that the interface is confusing and difficult to navigate.

What recommendations would you give to someone considering this product?

Haptik is a chatbot platform that allows users to interact with an application through conversation. This tool offers a variety of services, such as automating responses to common questions, customizing the conversation to meet user needs, and integrating with other information systems. This allows users to get quick and accurate answers to their questions, which improves the user experience. Additionally, Haptik enables users to obtain information quickly and efficiently, saving time and resources.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Shenge R.

Role: Consultant
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic Tool!

Likeliness to Recommend

9 /10

What differentiates Haptik from other similar products?

Ease of implementation, deployment and use.

What is your favorite aspect of this product?

Highly adaptable Excellent UI

What do you dislike most about this product?

I do not dislike anything so far.

What recommendations would you give to someone considering this product?

I highly recommend Haptik for those that want to improve their communication and interactions with clients. I brings you value.

Pros

Reliable
Respectful
Helps Innovate
Continually Improving Product

Esther L.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Great Product!

Likeliness to Recommend

8 /10

What differentiates Haptik from other similar products?

Highly adaptable

What is your favorite aspect of this product?

It allows for personalized customizations Integrates well with CRM

What do you dislike most about this product?

The API can be improved.

What recommendations would you give to someone considering this product?

Haptik is an amazing conversational tool. It also assist in marketing campaigns.

Pros

Reliable
Performance Enhancing
Saves Time
Respectful

Haptik

What is Haptik?

Company Details

Need Assistance?

Haptik Ratings

83 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Haptik?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Haptik Videos

Introducing Contakt - A Generative AI CX Suite by Jio Haptik

Haptik Reviews

Leonardo F.

Great tool to stay connected through chat.

Likeliness to Recommend

Pros

Shenge R.

Fantastic Tool!

Likeliness to Recommend

Pros

Esther L.

Great Product!

Likeliness to Recommend

Pros

Feature Ratings

Scheduled Availability

Voice or Text Input

Translation

Personalized Service

Learning and Adaptability

Wayfinding

Workflow Processing

Application Programming Interface

Integration With CRM

Natural Language Processing

Knowledgebase

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support