What is Haptik?
Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.
Company Details
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Get AssistanceHaptik Ratings
Real user data aggregated to summarize the product performance and customer experience.
83 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Haptik?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Availability
Voice or Text Input
Translation
Personalized Service
Learning and Adaptability
Wayfinding
Workflow Processing
Application Programming Interface
Integration With CRM
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Introducing Contakt - A Generative AI CX Suite by Jio Haptik
Haptik Reviews
Ashikwekwe J.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Oct 2022
Great Product.
Likeliness to Recommend
What differentiates Haptik from other similar products?
It is easy to use with a great UI
What is your favorite aspect of this product?
It integrates well with CRM Customizable
What do you dislike most about this product?
The features need to be updated frequently to allow for more iintegration
What recommendations would you give to someone considering this product?
I recomment Haptik to anyone who needs to automate conversations and improve customized branding.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
Milan Q.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Very easy to use and very useful."
Likeliness to Recommend
What differentiates Haptik from other similar products?
Both the simplicity of this program's interface and the quality of the assistance it provides to users set it apart from similar products on the market.
What is your favorite aspect of this product?
To narrow it down, my two favorite things are... To begin, haptik makes it simple to create and connect a chatbot into your existing app, website, etc. The second fantastic feature of Haptik is its smart agent, which is a collection of pre-made customer care flows for nearly every industry. This smart agent can be used to quickly and easily integrate API calls and process standard client requests.
What do you dislike most about this product?
Analytics and Reports - For Instance. Analysis of negative comments obtained by the bot would require reading through several transcripts, limiting you to a sample set study rather than a comprehensive, full deep-dive.
What recommendations would you give to someone considering this product?
This software comes highly recommended by me due to the fact that it is simple to operate and enables users to rapidly construct chatbots and swiftly deploy them into production. A helpful support system as well as comprehensive documentation that is available throughout the development process.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Saves Time
Yuris G.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
A Powerful Virtual Assistance Solution
Likeliness to Recommend
What differentiates Haptik from other similar products?
For business virtual assistant, Haptik offers great features and it is customizable and secure
What is your favorite aspect of this product?
I like the ease of using Haptik The software is customizable It is fast and affordable too.
What do you dislike most about this product?
Since no malfunctioning, I have no dislikes
What recommendations would you give to someone considering this product?
I recommend Haptik as it is affordable and comes with great virtual assistant features besides being customizable
Pros
- Enables Productivity
- Trustworthy
- Inspires Innovation
- Caring