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Jio Haptik Technologies Limited

Haptik

Composite Score

8.0 /10

CX Score

8.5 /10

21 Reviews Write a Review

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What is Haptik?

Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.

Company Details

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Awards & Recognition

Haptik won the following awards in the Conversational AI category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Haptik.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 79

Translation

Artificial Intelligence Engine

Workflow Processing

Intent Extraction

Learning and Adaptability

Personalized Service

Natural Language Processing

Retrieval augmented generation

Generative AI

Leads Generation

Other Integrations

Vendor Capability Ratings

Average 80

Ease of Data Integration

Ease of Customization

Business Value Created

Quality of Features

Vendor Support

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Chatbots

Score 7.8

View Haptik in this category (opens in a new tab)

Haptik Videos

Haptik Reviews

Kshitij J.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Awesome product!!

Likeliness to Recommend

9 /10

What differentiates Haptik from other similar products?

Admire their drive to keep adding value to our processes with the most suitable developments and integrations.

What is your favorite aspect of this product?

Their Customer Success team and set of developers work in tandem to keep improving efficiencies.

What do you dislike most about this product?

Feature to easily train the bot in Ai recommendations was not delivered as originally pitched to us when we were considering Haptik. Bot builder pop up (niko) is annoying as it's all the time, not a one-off pop up.

What recommendations would you give to someone considering this product?

Commendable Service!!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Affordable, lot of features, needs learning curve

Likeliness to Recommend

7 /10

Pros

Trustworthy
Fair
Acts with Integrity
Friendly Negotiation

Bruce S.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

My Bot Is Smarter Than Your Bot :)

Likeliness to Recommend

10 /10

What differentiates Haptik from other similar products?

It's talent and their understanding of business and willingness to innovate.

What is your favorite aspect of this product?

It continues to "learn" and expand its capabilities.

What do you dislike most about this product?

Nothing worth mentioning.

What recommendations would you give to someone considering this product?

It's best of breed and affordable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Haptik

What is Haptik?

Company Details

Need Assistance?

Awards & Recognition

Haptik Ratings

86 Likeliness to Recommend

1 Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Haptik?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Translation Supports automatic translate to multiple languages.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Intent Extraction Ability to extract the actions that user has performed

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Generative AI Ability to use Gen AI to enhance the conversation

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Chatbots

Haptik Videos

Introducing Contakt - A Generative AI CX Suite by Jio Haptik

Haptik Reviews

Kshitij J.

Awesome product!!

Likeliness to Recommend

Pros

Affordable, lot of features, needs learning curve

Likeliness to Recommend

Pros

Bruce S.

My Bot Is Smarter Than Your Bot :)

Likeliness to Recommend

Pros

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Feature Ratings

Translation

Artificial Intelligence Engine

Workflow Processing

Intent Extraction

Learning and Adaptability

Personalized Service

Natural Language Processing

Retrieval augmented generation

Generative AI

Leads Generation

Other Integrations

Vendor Capability Ratings

Ease of Data Integration

Ease of Customization

Business Value Created

Quality of Features

Vendor Support

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training