IBM watsonx Assistant Logo
IBM watsonx Assistant Logo
IBM

IBM watsonx Assistant

7.3 / 10
Category
IBM watsonx Assistant
7.3 / 10

What is IBM watsonx Assistant?

IBM watsonx™ Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences.

Company Details


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Awards & Recognition

IBM watsonx Assistant won the following awards in the Conversational AI category

IBM watsonx Assistant Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM watsonx Assistant.

85 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM watsonx Assistant?

5% Negative
0% Neutral
95% Positive

Pros

  • Efficient Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 79

Other Integrations

100

Natural Language Processing

88

Artificial Intelligence Engine

84

Workflow Processing

83

Personalized Service

76

Intent Extraction

75

Leads Generation

71

Learning and Adaptability

69

Vendor Capability Ratings

Average 79

Ease of Customization

95

Availability and Quality of Training

90

Breadth of Features

90

Ease of IT Administration

90

Quality of Features

90

Usability and Intuitiveness

90

Vendor Support

90

Ease of Implementation

88

Ease of Data Integration

78

Product Strategy and Rate of Improvement

78

Business Value Created

74

IBM watsonx Assistant Reviews

Miguel C.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to implement ,use and integrated

Likeliness to Recommend

8 / 10

What differentiates IBM watsonx Assistant from other similar products?

I have not tried another product yet, but I see that according to Gartner it is very well positioned and differentiates it from the rest.

What is your favorite aspect of this product?

I like the simplicity of the wizard and the integration options with other applications, in addition to the support from IBM.

What do you dislike most about this product?

When building bots, they should improve the logical sequence of a conversation, suggesting best practice templates and a flow of questions and possible answers.

What recommendations would you give to someone considering this product?

I would tell you to first review your objectives and the reach you want to obtain, as well as examine your environment of satellite applications that you use, in order to map the effect that would have on your organization, to finally contact a representative.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Aly B.

  • Role: Finance
  • Industry: Finance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Aug 2023

Quality Product

Likeliness to Recommend

10 / 10

What differentiates IBM watsonx Assistant from other similar products?

ease of use and customer consideration

What is your favorite aspect of this product?

ease of use and friendly customer service

What do you dislike most about this product?

consistent updates

What recommendations would you give to someone considering this product?

no specific recs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amr A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Innovative AI-powered Assistant.

Likeliness to Recommend

9 / 10

What differentiates IBM watsonx Assistant from other similar products?

IBM Watson Assistant is an Out-of-the-Box AI service with high-accuracy results regarding natural language processing, analysis, and interaction.

What is your favorite aspect of this product?

I like the visual drag-and-drop designer and the variety of third-party integrations.

What do you dislike most about this product?

The service tutorials and implementation instructions are not clear enough for new users.

What recommendations would you give to someone considering this product?

It would be great to join the IBM Watson official user forum to follow along with the service frequently asked questions and real-world use cases related to your industry.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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