What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
2
Since last award
98 Plan to Renew
1
Since last award
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Saves Time
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Personalized Service
Natural Language Processing
Other Integrations
Learning and Adaptability
Artificial Intelligence Engine
Leads Generation
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Yellow.ai Reviews
Kaoushik R.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Initial Implementation
Submitted Oct 2024
Great product with easy integration !
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Out of the box features and plaug-and-play!
What is your favorite aspect of this product?
Integrations and technology of AI
What do you dislike most about this product?
Can take time for AI model to generate accurate results and start seeing results. But they are getting better!
What recommendations would you give to someone considering this product?
If you ate considering a aconversational AI tool or chatbot or voice agent, go for Yellow! You woulddn't regret!
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Saves Time
Please tell us why you think this review should be flagged.
Sanskar S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great for tasks, but hard to customize.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Yellow.ai is different because it helps businesses build chatbots that handle both customer service and internal tasks, all while working smoothly across multiple platforms.
What is your favorite aspect of this product?
My favorite aspect of Yellow.ai is its ability to manage both customer service and internal tasks in one platform, making it versatile and efficient for businesses.
What do you dislike most about this product?
What I dislike most about Yellow.ai is that customizing more complex workflows can be tricky and may require extra time and effort to get everything just right.
What recommendations would you give to someone considering this product?
If you're thinking about using Yellow.ai, start with the basics and be ready to spend some time learning how to set up more complex features.
Pros
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Akash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Powerful but complex for new users.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Yellow.ai stands out because it lets businesses create tailored conversational experiences across different channels, like voice and text. It uses advanced natural language processing and has a no-code setup, making it easy for anyone to deploy their chatbots without needing technical skills.
What is your favorite aspect of this product?
My favorite aspect of Yellow.ai is its flexibility in creating personalized chatbots for various channels, allowing businesses to engage with customers wherever they are. The no-code interface is also a big plus, as it makes it accessible for non-technical users to design and launch their own conversational experiences quickly.
What do you dislike most about this product?
What I dislike most about Yellow.ai is that its extensive features can be overwhelming for new users, making the initial setup and learning curve a bit challenging. Additionally, some users may find the pricing structure on the higher side, especially for small businesses.
What recommendations would you give to someone considering this product?
If you're thinking about using Yellow.ai, I suggest trying out a demo or trial first to see how it works. Start with simple projects so you don't feel overwhelmed, and focus on the channels that are most important for your business. Lastly, check the pricing to make sure it fits your budget before you dive in.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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