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Yellow.ai Logo
Yellow.ai

Yellow.ai

6.6 / 10
Category
Yellow.ai
6.6 / 10

What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details


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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

80 Likeliness to Recommend

2
Since last award

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

0% Negative
7% Neutral
93% Positive

Pros

  • Caring
  • Helps Innovate
  • Reliable
  • Trustworthy

Feature Ratings

Average 69

Natural Language Processing

77

Workflow Processing

76

Intent Extraction

75

Leads Generation

70

Personalized Service

68

Artificial Intelligence Engine

64

Learning and Adaptability

63

Other Integrations

50

Vendor Capability Ratings

Average 70

Availability and Quality of Training

100

Breadth of Features

93

Business Value Created

93

Ease of Customization

93

Ease of IT Administration

93

Quality of Features

93

Usability and Intuitiveness

93

Vendor Support

93

Ease of Implementation

92

Product Strategy and Rate of Improvement

90

Ease of Data Integration

86

Yellow.ai Reviews

Milan P.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Bar above not working properly

Likeliness to Recommend

7 / 10

What differentiates Yellow.ai from other similar products?

Flexibility

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

SI capabilities

What recommendations would you give to someone considering this product?

Ease of GUI

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

John P.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

A dark horse in Ai/chatbot space.

Likeliness to Recommend

8 / 10

What differentiates Yellow.ai from other similar products?

Strong SEA language capabilities.

What is your favorite aspect of this product?

NLP and workflow builders which makes it easier for non-tech person to deploy flows easily.

What do you dislike most about this product?

NA - I believe Yellow Ai is heading to the right direction.

What recommendations would you give to someone considering this product?

If you’re looking for chatbot/Ai solution with streght on SEA language - Yellow Ai is far the best out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juan I.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Has a good future

Likeliness to Recommend

7 / 10

What differentiates Yellow.ai from other similar products?

The interaction

What is your favorite aspect of this product?

The colours

What do you dislike most about this product?

The speed

What recommendations would you give to someone considering this product?

The infrastructure

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service