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What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
100 Plan to Renew
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Caring
- Helps Innovate
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Natural Language Processing
Leads Generation
Personalized Service
Artificial Intelligence Engine
Learning and Adaptability
Other Integrations
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Vendor Support
Ease of Customization
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Yellow.ai Reviews
![](https://cdn.softwarereviews.com/production/profile_image/2191941/original/2191941.jpg?1716962355)
Dwarkadheesh Naidu I.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2024
Fantastic Product, but a bit pricey. it works well
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Best in the market today, i say
What is your favorite aspect of this product?
easy to work , no code low code , very simple and fantastic
What do you dislike most about this product?
none, but i feel the price is too high when compared with other products in the market
What recommendations would you give to someone considering this product?
try the products, you will fell in love...!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Milan P.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jan 2024
Bar above not working properly
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Flexibility
What is your favorite aspect of this product?
User interface
What do you dislike most about this product?
SI capabilities
What recommendations would you give to someone considering this product?
Ease of GUI
Pros
- Acts with Integrity
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
John P.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2023
A dark horse in Ai/chatbot space.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Strong SEA language capabilities.
What is your favorite aspect of this product?
NLP and workflow builders which makes it easier for non-tech person to deploy flows easily.
What do you dislike most about this product?
NA - I believe Yellow Ai is heading to the right direction.
What recommendations would you give to someone considering this product?
If you’re looking for chatbot/Ai solution with streght on SEA language - Yellow Ai is far the best out there.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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