What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
2
Since last award
100 Plan to Renew
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Caring
- Helps Innovate
- Reliable
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Intent Extraction
Leads Generation
Personalized Service
Artificial Intelligence Engine
Learning and Adaptability
Other Integrations
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of IT Administration
Yellow.ai Reviews
Vanessa M.
- Role: Operations
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Jan 2022
Fantastic product
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Easy to use
What is your favorite aspect of this product?
Interface of the product
What do you dislike most about this product?
Sometimes is very slow
What recommendations would you give to someone considering this product?
It’s a practice product and easy to use
Pros
- Unique Features
- Friendly Negotiation
- Trustworthy
- Saves Time
Dharaneesh E.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jan 2022
Easy to use and get the customer issues
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
I haven't used any other products but seen the demos of few but bot studio seems to be unique user friendly
What is your favorite aspect of this product?
Good product
What do you dislike most about this product?
The Interface
What recommendations would you give to someone considering this product?
Excellent Bot facility
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nathali F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Jan 2022
Easy to use
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Easy tu use
What is your favorite aspect of this product?
Enables digital transformation
What do you dislike most about this product?
Customer services
What recommendations would you give to someone considering this product?
Easy to use for the price
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Efficient Service