What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceYellow.ai Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Yellow.ai.
80 Likeliness to Recommend
2
Since last award
100 Plan to Renew
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Caring
- Helps Innovate
- Reliable
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Intent Extraction
Leads Generation
Personalized Service
Artificial Intelligence Engine
Learning and Adaptability
Other Integrations
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of IT Administration
Yellow.ai Reviews
Kuria M.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Why Bot Studio is The Best Deal
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
When it comes to customer conversations, Bot Studio offers the best features. It combines human intelligence and AI to makes conversations easy and effective. It makes customer interactions easy.
What is your favorite aspect of this product?
I like the AI features. Understanding and using Bot Studio is easy. The software is cost effective. Improve customer experience which is critical in business growth.
What do you dislike most about this product?
My experience with Bot Studio has been amazing.
What recommendations would you give to someone considering this product?
For the best customer experience, I recommend Bot Studio. It's affordable, offers great features and it's easy to use too. It's one of the best.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
daniel l.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
GReat product
Likeliness to Recommend
What is your favorite aspect of this product?
cut the oprational or human task in CX
What do you dislike most about this product?
bad response of customer service
What recommendations would you give to someone considering this product?
more capabilities and other chats not also whatsapp
Pros
- Effective Service
- Saves Time
- Client Friendly Policies
- Helps Innovate
Kesav S.
- Role: Consultant
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
A fantastic and intuitive product.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
The flexibility offered and the feature-rich platform that is very intuitive to use.
What is your favorite aspect of this product?
The product's Inbox feature
What do you dislike most about this product?
Nothing that I can recall
What recommendations would you give to someone considering this product?
A wonderful product.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Efficient Service