Amazon Lex Logo
Amazon Lex Logo
Amazon

Amazon Lex

7.5 / 10
Category
Amazon Lex
7.5 / 10

What is Amazon Lex?

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

Company Details


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Awards & Recognition

Amazon Lex won the following awards in the Conversational AI category

Amazon Lex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Lex.

83 Likeliness to Recommend

93 Plan to Renew

1
Since last award

70 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Lex?

0% Negative
14% Neutral
86% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Under Delivered

Feature Ratings

Average 78

Other Integrations

100

Intent Extraction

100

Natural Language Processing

84

Workflow Processing

81

Artificial Intelligence Engine

79

Personalized Service

77

Learning and Adaptability

77

Leads Generation

70

Vendor Capability Ratings

Average 79

Ease of Customization

93

Ease of IT Administration

93

Product Strategy and Rate of Improvement

93

Quality of Features

93

Usability and Intuitiveness

93

Availability and Quality of Training

86

Breadth of Features

86

Business Value Created

85

Ease of Implementation

85

Ease of Data Integration

79

Vendor Support

72

Amazon Lex Reviews

Narinder S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Good Chat bot which we can use with code

Likeliness to Recommend

8 / 10

What differentiates Amazon Lex from other similar products?

Ease of use with no coding requirement

What is your favorite aspect of this product?

Chat bot Natural Lang processing with different languages

What do you dislike most about this product?

It is sometime hard to configure with our own website

What recommendations would you give to someone considering this product?

Improve the integration with third party apps

Pros

  • Enables Productivity
  • Saves Time
  • Security Protects
  • Continually Improving Product

Cons

  • Less Generous

Aly B.

  • Role: Finance
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Wonderful product!

Likeliness to Recommend

10 / 10

What differentiates Amazon Lex from other similar products?

Very thorough research and quick solutions!

What is your favorite aspect of this product?

Ease of use. Friendly and helpful service.

What do you dislike most about this product?

None. Very easy system.

What recommendations would you give to someone considering this product?

No recommendations. Just your basic internet business chat.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hemanth Kumar Reddy B.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Fantastic product. Please use all it's features.

Likeliness to Recommend

10 / 10

What differentiates Amazon Lex from other similar products?

We can easily integrate Amazon lex with other AWS services and satisfy customer requirements. Since Lex can be integrated with other AWS services we don't need any third party applications for storage and other purposes. It has good features compared to other chat bot development platforms.

What is your favorite aspect of this product?

It perfectly identifies the intent when customer speaks.

What do you dislike most about this product?

There are only few built in slot types. It would be good if Amazon increases them.

What recommendations would you give to someone considering this product?

It's very good to build chat bots. Please use all it's features to make a better not.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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