Ada Customer Reviews 2023 | SoftwareReviews

What is Ada?

Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Ada won the following awards in the Chatbots category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2023

0 Top Rated Capabilities

1 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

Ada Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ada.

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ada?

4% Negative

3% Neutral

93% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Continually Improving Product

Feature Ratings

Average 82

Scheduled Availability

87

Integration With CRM

85

Workflow Processing

85

Application Programming Interface

84

Personalized Service

82

Learning and Adaptability

80

Leads Generation

80

Voice or Text Input

80

Knowledgebase

79

Multi-channel

79

Wayfinding

78

Vendor Capability Ratings

Average 82

Ease of IT Administration

96

Quality of Features

96

Product Strategy and Rate of Improvement

93

Availability and Quality of Training

89

Breadth of Features

89

Ease of Customization

89

Ease of Data Integration

89

Ease of Implementation

89

Vendor Support

89

Business Value Created

85

Usability and Intuitiveness

82

Also Featured in...

Conversational AI

Score 8.1

View Ada in this category (opens in a new tab)

Ada Reviews

Ezra M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 / 10

What differentiates Ada from other similar products?

Easy and Efficient Workflow Processing

What is your favorite aspect of this product?

Integration With CRM is great Ease of implementation and deployment

What do you dislike most about this product?

The drag and drop sometimes can be messy.

What recommendations would you give to someone considering this product?

Ada is an amazing conversational platform that will enable effective interaction among colleagues and clients. It is also a great marketing tool.

Pros

Helps Innovate
Reliable
Enables Productivity
Inspires Innovation

Astra J.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

I love this software!

Likeliness to Recommend

9 / 10

What differentiates Ada from other similar products?

Highly customizable

What is your favorite aspect of this product?

Allows for personnalized customization Easy to use

What do you dislike most about this product?

I have nothing to dislike

What recommendations would you give to someone considering this product?

Ada is a robust converstational and social marketing software. It will make your interactions intersting and efficient.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Vishesh K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Excellent experience using ADA

Likeliness to Recommend

9 / 10

What differentiates Ada from other similar products?

It helps to create a hassle-free experience for team members. Easy to use compared to other products.

What is your favorite aspect of this product?

It provides a seamless experience and requires very little effort. It is easy to develop as well.

What do you dislike most about this product?

It does not allow us to download metrics in excel which hampers productivity

What recommendations would you give to someone considering this product?

Go for it for your organization/team without any hesitation

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Most Popular Ada Comparisons

LiveChat ChatBot
Compare
Intercom
Compare
Drift Conversation Cloud
Compare
Tidio
Compare
ManyChat
Compare
Dialogflow
Compare

See All Alternatives

Ada

Ada

What is Ada?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

Ada Ratings

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Ada?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Knowledgebase Allows users to creare knowledgebase articles, metadata tags, creation data and author's name

Multi-channel Supports live chat, mobile app, powerbot and messenger

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Conversational AI

Ada Reviews

Ezra M.

Fantastic Product!

Likeliness to Recommend

Pros

Astra J.

I love this software!

Likeliness to Recommend

Pros

Vishesh K.

Excellent experience using ADA

Likeliness to Recommend

Pros

Most Popular Ada Comparisons

LiveChat ChatBot

Intercom

Drift Conversation Cloud

Tidio

ManyChat

Dialogflow

Feature Ratings

Scheduled Availability

Integration With CRM

Workflow Processing

Application Programming Interface

Personalized Service

Learning and Adaptability

Leads Generation

Voice or Text Input

Knowledgebase

Multi-channel

Wayfinding

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Vendor Support

Business Value Created

Usability and Intuitiveness