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Emotional Footprint Awards 2022

Configure, Price, Quote


SoftwareReviews names Oracle CPQ, Tacton CPQ, CloudSense CPQ, and XaitCPQ as Configure, Price, Quote Emotional Footprint Award Winners.


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Configure, Price, Quote

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Oracle

Oracle CPQ

Oracle Configure, Price, Quote (CPQ) guides customers through a step-by-step process of entering a correctly configured and fully detailed purchase order. Once a correctly configured order is entered, the CPQ solution responds with a price quote including all the proper discounts, terms, and conditions for this specific customer. If the customer accepts the quote, it then becomes an order. The solution improves order accuracy, shortens sales cycles, and lowers operational costs. It is the only configure, price, quote solution available today that is designed to connect the front- and back-office.

8.9

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 95% Positive
Badge Winner
16Reviews

Xait Inc

XaitCPQ

XaitCPQ captures all of the complex product, pricing, and business rules in one central place for automating and streamlining actions in real time. This allows you to have everything you need at your fingertips to close deals faster, with better collaboration, control and transparency.

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 90% Positive
Badge Winner
13Reviews

CloudSense Ltd

CloudSense CPQ

CloudSense CPQ powers all your channels, from self-service and direct sales, to partners and beyond. Maximize growth across your business with one engine and one agile product catalog. CloudSense CPQ automates orders for completion, change and renewal. Simplified integration to downstream systems gives you one place to manage your orders and subscriptions.

8.6

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 92% Positive
Badge Winner
17Reviews

Tacton Systems AB

Tacton CPQ

Tacton CPQ software, built for manufacturers, makes it’s easier than ever to improve efficiency by automating business processes to deliver fast, error-free quotes and eliminate order errors. Tacton CPQ (Configure, Price, Quote) software accelerates sales and delivers an enhanced customer experience enabling them to buy across all channels.

8.5

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 88% Positive
Badge Winner
10Reviews

Other Evaluated Vendors


Elfsquad

Elfsquad CPQ

Elfsquad CPQ software generates personalized brochures, which explain, based on rich product information and images, exactly what the customer may expect. This helps to convince a customer of your offer.

8.3

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 85% Positive
11Reviews

Zuora Inc

Zuora CPQ

Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.

7.9

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

4% Negative 84% Positive
11Reviews

Salesforce.com Inc

Salesforce CPQ

CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.

7.9

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

7% Negative 82% Positive
21Reviews

SAP

SAP CPQ

Maximize every sales opportunity with intelligent selling and deliver results with an intuitive configuration process across every sales channel. Build, optimize, and create buyer-friendly quotes and proposals with the SAP CPQ solution. Eliminate quote errors and empower your sellers to easily configure complex product offerings with optimized prices and branded proposals

7.7

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

10% Negative 83% Positive
12Reviews

Conga

Conga CPQ

Close deals faster, increase your bottom line Empower your sellers to quote accurately and spend less time selling, no matter how complex your business becomes. With Conga CPQ, sellers are more efficient, ultimately closing bigger deals at a higher win rate.

6.9

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

15% Negative 77% Positive
13Reviews

For the full list of vendors in this space, click here.

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