Zuora CPQ Customer Reviews 2023

What is Zuora CPQ?

Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.

Company Details

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Awards & Recognition

Zuora CPQ won the following awards in the Configure, Price, Quote category

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1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Zuora CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zuora CPQ.

80 Likeliness to Recommend

91 Plan to Renew

70 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zuora CPQ?

7% Negative

17% Neutral

76% Positive

Pros

Reliable
Effective Service
Altruistic
Appreciates Incumbent Status

Feature Ratings

Average 72

Rules Engine

80

Product and Service Configuration

78

Multi Currency

77

Renewal Management

77

Visual Configuration

75

Catalog Management

73

Guided Selling

73

Application Integration

71

Workflow & Approvals

71

Quote Development and Administration

69

Reporting and Analytics

69

Vendor Capability Ratings

Average 71

Vendor Support

92

Ease of IT Administration

91

Business Value Created

86

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

83

Ease of Customization

78

Ease of Data Integration

78

Ease of Implementation

78

Quality of Features

76

Breadth of Features

69

Usability and Intuitiveness

61

Zuora CPQ Reviews

Deev P.

Role: C-Level
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2021

CPQ is very good and easy.It saves time

Likeliness to Recommend

7 / 10

What differentiates Zuora CPQ from other similar products?

Don't know about other products

What is your favorite aspect of this product?

Approval process

What do you dislike most about this product?

Product structure

What recommendations would you give to someone considering this product?

Not any specific

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Prashant Kumar V.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy to use and configurable visual interface

Likeliness to Recommend

10 / 10

What differentiates Zuora CPQ from other similar products?

Easy to use and configurable visual interface. Most of the quoting requirements can be met with point and click configuration rather than writing apex code.

What is your favorite aspect of this product?

Easy to use and configurable visual interface

What do you dislike most about this product?

Some of the standard functionalities required are not available OOB. You need to write custom code to get this functionality working.

What recommendations would you give to someone considering this product?

Please evaluate and assess your CPQ use cases before finalizing the product.

Pros

Continually Improving Product
Effective Service
Inspires Innovation
Includes Product Enhancements

Noura H.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Priority product for efficiency

Likeliness to Recommend

10 / 10

What differentiates Zuora CPQ from other similar products?

It is easy to utilize and allows partner changes to be implemented faster then other products.

What is your favorite aspect of this product?

The view that allows you to see the subscription and products and easily manage partners renewals and upgrades, etc. Being able to see a full picture when it comes to a clients account is really beneficial as you are working certain accounts. I don't feel like any other product out there does that.

What do you dislike most about this product?

I can't say that there is anything to mention here.

What recommendations would you give to someone considering this product?

Don't waste time considering and just do it. You will save ample time but having the right product that can help with you day to day work flow.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

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Zuora CPQ

Zuora CPQ

What is Zuora CPQ?

Company Details

Need Assistance?

Awards & Recognition

Zuora CPQ Ratings

80 Likeliness to Recommend

91 Plan to Renew

70 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Zuora CPQ?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Rules Engine Automatically includes products that must go together, such as shipping fees or warranties.

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Zuora CPQ Reviews

Deev P.

CPQ is very good and easy.It saves time

Likeliness to Recommend

Pros

Prashant Kumar V.

Easy to use and configurable visual interface

Likeliness to Recommend

Pros

Noura H.

Priority product for efficiency

Likeliness to Recommend

Pros

Most Popular Zuora CPQ Comparisons

Salesforce CPQ

CloudSense CPQ

Conga CPQ

Oracle CPQ

XaitCPQ

PROS Smart CPQ

Feature Ratings

Rules Engine

Product and Service Configuration

Multi Currency

Renewal Management

Visual Configuration

Catalog Management

Guided Selling

Application Integration

Workflow & Approvals

Quote Development and Administration

Reporting and Analytics

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness