SAP

SAP CPQ

6.4 /10

What is SAP CPQ?

Maximize every sales opportunity with intelligent selling and deliver results with an intuitive configuration process across every sales channel. Build, optimize, and create buyer-friendly quotes and proposals with the SAP CPQ solution. Eliminate quote errors and empower your sellers to easily configure complex product offerings with optimized prices and branded proposals

Company Details

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Awards & Recognition

SAP CPQ won the following awards in the Configure, Price, Quote category

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0 Top Rated Capabilities

3 Top Rated Features

2023

2 Top Rated Capabilities

6 Top Rated Features

2022

SAP CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP CPQ.

82 Likeliness to Recommend

2
Since last award

93 Plan to Renew

2
Since last award

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP CPQ?

12% Negative

0% Neutral

88% Positive

Pros

Continually Improving Product
Inspires Innovation
Acts with Integrity
Appreciates Incumbent Status

Cons

Less Fair
Vendor Friendly Policies

Feature Ratings

Average 76

Product and Service Configuration

Quote Development and Administration

Rules Engine

Catalog Management

Multi Currency

Discounting Management

Visual Configuration

Mobile

Renewal Management

Workflow & Approvals

Application Integration

Vendor Capability Ratings

Average 73

Ease of Customization

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

SAP CPQ Reviews

Prithvi R.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Limited Out-of-The-Box Functionalities

Likeliness to Recommend

8 /10

What differentiates SAP CPQ from other similar products?

Seamless SAP Integration: Integrates smoothly with SAP ERP, S/4HANA, and Commerce Cloud for real-time synchronization and unified management. Advanced Customization: Extensive scripting and API capabilities allow for highly tailored workflows and configurations. Global Support: Handles multi-language and multi-currency environments, making it ideal for global enterprises.

What is your favorite aspect of this product?

Robust scripting capabilities using IronPython, which allows for deep customization and automation of complex configuration, pricing, and quoting processes, enabling businesses to tailor the solution precisely to their unique needs.

What do you dislike most about this product?

Using Knockout.js in SAP CPQ responsive templates is its performance limitations with huge data and complex data bindings

What recommendations would you give to someone considering this product?

1. Invest in Training: Ensure your team is well-trained, especially in scripting and SAP integrations, to fully leverage SAP CPQ's capabilities. 2. Plan for Integration: Carefully plan and execute integrations with existing SAP systems to ensure seamless data flow and avoid potential integration issues. 3. Start with a Pilot: Consider starting with a pilot project to understand the setup and customization requirements before a full-scale implementation.

Pros

Unique Features
Continually Improving Product
Generous Negotitation
Helps Innovate

Cons

Security Frustrates
Wastes Time
Less Reliable

Jeffry S.

Role: C-Level
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Extremely powerful and easy to implement

Likeliness to Recommend

10 /10

What differentiates SAP CPQ from other similar products?

The ease of implementation and the power of customization to fit specific market segment / product needs.

What is your favorite aspect of this product?

The fact that I could create the system, attend training, and have a fully functioning CPQ system up and running in 90 days. Granted, we broke the mold on this - but we did it and it was incredibly successful.

What do you dislike most about this product?

Nothing I can think off right off the bat.

What recommendations would you give to someone considering this product?

In terms of recommendations, I would highly suggest anyone to understand how data moves through your operation at a very granular level and have this written down in a "data map" before you think about developing a CPQ system and ensure this is driven and managed by SALES and not by IT.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Laura G.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Solid software that provides instant quotes.

Likeliness to Recommend

8 /10

What differentiates SAP CPQ from other similar products?

What distinguishes this program is undoubtedly the customer service, whenever I had a question or problem they offered me immediate help and it is something that I always highlight.

What is your favorite aspect of this product?

Importantly, this tool allows you to create end-to-end approvals and workflows all within the platform, eliminating the need for numerous offline or product-based communications.

What do you dislike most about this product?

While I have no complaints about the overall quality or functionality of the program, I don't enjoy how difficult the software setups and integrations can be. It takes time for many parties to configure this product internally and the end user does not always see the logic behind those configurations. This can make software adoption and implementation difficult.

What recommendations would you give to someone considering this product?

Before you think about implementing the product solution, I suggest you analyze its scope and use cases thoroughly during the sales process. Given the amount of work involved in establishing the flows, it is important to think about this from both the stakeholders' and the administrator's points of view.

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

SAP CPQ

What is SAP CPQ?

Company Details

Need Assistance?

Awards & Recognition

SAP CPQ Ratings

82 Likeliness to Recommend

2 Since last award

93 Plan to Renew

2 Since last award

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love SAP CPQ?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Rules Engine Automatically includes products that must go together, such as shipping fees or warranties.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

SAP CPQ Reviews

Prithvi R.

Limited Out-of-The-Box Functionalities

Likeliness to Recommend

Pros

Cons

Jeffry S.

Extremely powerful and easy to implement

Likeliness to Recommend

Pros

Laura G.

Solid software that provides instant quotes.

Likeliness to Recommend

Pros

2
Since last award

2
Since last award

Feature Ratings

Product and Service Configuration

Quote Development and Administration

Rules Engine

Catalog Management

Multi Currency

Discounting Management

Visual Configuration

Mobile

Renewal Management

Workflow & Approvals

Application Integration

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration