Data Quadrant Awards 2018

Customer Relationship Management


Software Reviews names Pipedrive CRM, Salesforce Sales Cloud, and Zoho CRM as Customer Relationship Management Data Quadrant Award Winners.

Customer Relationship Management

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The Software Reviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Customer Relationship Management Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Pipedrive

Pipedrive CRM

Pipedrive is the weapon of choice for salespeople in scaling companies - the sales CRM pipeline platform that makes selling simple. Pipedrive keeps things moving, stops tasks falling through the cracks and kills the tedium of admin. Founded by seasoned sales professionals in 2010 and trusted by over 70,000 customers across 170 countries and 100+ industries, Pipedrive is one of the of the fastest growing SaaS companies worldwide. Customers include companies like Teamwork, Postmates, Falcon Social, RE/MAX, Mixcloud and Discovery Channel.

9.2

Composite Score

Composite
Score

+95

Emotional Footprint

Emotional
Footprint

96%

Likeliness to Recommend

Likeliness
to Recommend

46Reviews
Gold Award 2018

Salesforce

Salesforce Sales Cloud

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

7.9

Composite Score

Composite
Score

+55

Emotional Footprint

Emotional
Footprint

82%

Likeliness to Recommend

Likeliness
to Recommend

374Reviews
Gold Award 2018

Zoho

Zoho CRM

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

7.9

Composite Score

Composite
Score

+77

Emotional Footprint

Emotional
Footprint

78%

Likeliness to Recommend

Likeliness
to Recommend

27Reviews
Gold Award 2018

Vendor Capability Awards


Availability and Quality of Training

Pipedrive CRM

2018

Breadth of Features

Salesforce Sales Cloud

2018

Business Value Created

Pipedrive CRM

2018

Ease of Customization

Pipedrive CRM

2018

Ease of Data Integration

Pipedrive CRM

2018

Ease of IT Administration

Pipedrive CRM

2018

Ease of Implementation

Pipedrive CRM

2018

Product Strategy and Rate of Improvement

Pipedrive CRM