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Data Quadrant Awards 2018

Customer Relationship Management

SoftwareReviews names Pipedrive CRM, Salesforce Sales Cloud, and Zoho CRM as Customer Relationship Management Data Quadrant Award Winners.

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Customer Relationship Management

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

user satisfaction rankings
|
vendor capability comparisons
|
business value scores
|
individual feature evaluations
|
emotional connection to products

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30+ pages

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists

46Reviews

Pipedrive

Pipedrive CRM

Pipedrive is the weapon of choice for salespeople in scaling companies - the sales CRM pipeline platform that makes selling simple. Pipedrive keeps things moving, stops tasks falling through the cracks and kills the tedium of admin. Founded by seasoned sales professionals in 2010 and trusted by over 70,000 customers across 170 countries and 100+ industries, Pipedrive is one of the of the fastest growing SaaS companies worldwide. Customers include companies like Teamwork, Postmates, Falcon Social, RE/MAX, Mixcloud and Discovery Channel.

9.2

Composite
Score

+95

Emotional
Footprint

96%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

374Reviews

Salesforce

Salesforce Sales Cloud

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

7.9

Composite
Score

+55

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

27Reviews

Zoho

Zoho CRM

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

7.9

Composite
Score

+77

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Vendor Capability Awards

Availability and Quality of Training

Pipedrive CRM

Breadth of Features

Salesforce Sales Cloud

Business Value Created

Pipedrive CRM

Ease of Customization

Pipedrive CRM

Ease of Data Integration

Pipedrive CRM

Ease of IT Administration

Pipedrive CRM

Ease of Implementation

Pipedrive CRM

Product Strategy and Rate of Improvement

Pipedrive CRM

Quality of Features

Pipedrive CRM

Usability and Intuitiveness

Pipedrive CRM

Vendor Support

Pipedrive CRM

Vendor Capability Awards

Availability and Quality of Training

Pipedrive CRM

Breadth of Features

Salesforce Sales Cloud

Business Value Created

Pipedrive CRM

Ease of Customization

Pipedrive CRM

Ease of Data Integration

Pipedrive CRM

Ease of IT Administration

Pipedrive CRM

Ease of Implementation

Pipedrive CRM

Product Strategy and Rate of Improvement

Pipedrive CRM

Quality of Features

Pipedrive CRM

Usability and Intuitiveness

Pipedrive CRM

Vendor Support

Pipedrive CRM

Other Evaluated Vendors

54Reviews

SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution, helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle. SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM.

7.6

Composite
Score

+71

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

36Reviews

Infor

Infor CRM

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

7.3

Composite
Score

+57

Emotional
Footprint

67%

Likeliness to
Recommend

Likeliness
to Recommend

101Reviews

Microsoft

Microsoft Dynamics

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

7.2

Composite
Score

+54

Emotional
Footprint

74%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

48Reviews

Oracle*

Oracle Sales Cloud

Engage customers earlier and accelerate and close more deals using Oracle Sales Cloud's complete, innovative, and proven sales solution.

7.1

Composite
Score

+51

Emotional
Footprint

74%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

60Reviews

SAP

SAP CRM

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

6.8

Composite
Score

+54

Emotional
Footprint

69%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

26Reviews

Sage

Sage CRM

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

6.5

Composite
Score

+49

Emotional
Footprint

75%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

For the full press release, click here. For the full list of vendors in this space, click here.

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.