Zoho CRM
8.8 / 10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

Company Details


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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
8% Neutral
89% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Reliable

Feature Ratings

Average 84

Collaboration

87

Lead Management

87

Activity and Workflow Management

85

Account and Contact Management

84

Customer Service Management

84

Sales Management

84

Analytics and Reporting

83

Marketing Management

82

Telephony and Call Center Management

81

Mobile

80

Quote Contract and Proposal

79

Vendor Capability Ratings

Average 83

Ease of IT Administration

94

Ease of Implementation

93

Ease of Customization

90

Availability and Quality of Training

89

Quality of Features

89

Business Value Created

88

Ease of Data Integration

87

Breadth of Features

86

Usability and Intuitiveness

86

Product Strategy and Rate of Improvement

85

Vendor Support

85

Zoho CRM Reviews

Vinay Kumar A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Zoho CRM best platform managing sales processes.

Likeliness to Recommend

9 / 10

What differentiates Zoho CRM from other similar products?

Zoho CRM offers extensive customization options, allowing businesses to tailor the system to their specific needs. Users can customize modules, fields, layouts, and workflows without needing advanced technical skills. This flexibility enables businesses to adapt the CRM to their unique processes and workflows. When compared to other products.

What is your favorite aspect of this product?

Zoho CRM offers a wide range of features to support various aspects of sales and customer relationship management. From lead management and contact tracking to sales forecasting and analytics, Zoho CRM covers all essential functionalities needed to manage customer interactions effectively.

What do you dislike most about this product?

Till now I found it is good.

What recommendations would you give to someone considering this product?

Zoho CRM offers a free trial period, allowing you to test the software and explore its features before making a commitment. Take advantage of this trial period to assess how well Zoho CRM meets your requirements and whether it fits seamlessly into your business processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sunny A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Best CRM, Easy to navigate interface

Likeliness to Recommend

10 / 10

What differentiates Zoho CRM from other similar products?

With ZOHO you can easily manage your leads and sakes pipeline. Interface is pretty easy.

What is your favorite aspect of this product?

CRM Management Lead Management Integration

What do you dislike most about this product?

As a end user, i have used other CRM as well like, salesforce, hubspot. For me all works on same functionality.

What recommendations would you give to someone considering this product?

Price comparatively low as other CRM in market

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mawumenyo Atsu N.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product for Efficient Customer Relations

Likeliness to Recommend

10 / 10

What differentiates Zoho CRM from other similar products?

Zoho CRM stands out with its cloud-based approach, seamlessly integrating various business functions. The platform's adaptability, customization options, and extensive features set it apart.

What is your favorite aspect of this product?

Zoho CRM has a free version which makes it possible to test the product without wasting time and money. Also, the flexibility and customization options within it are impressive and I love it. Tailoring the system to specific business needs, from module customization to workflow automation, allows for a personalized and efficient approach to customer relationship management.

What do you dislike most about this product?

While Zoho CRM excels in functionality, the learning curve can be a challenge. It takes time to fully grasp all the features and customizations available.

What recommendations would you give to someone considering this product?

I recommend investing time in understanding the platform's customization options and features thoroughly. The initial learning curve pays off with a tailored CRM solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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