What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Zoho CRM Reviews
Vinay Kumar A.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2024
Zoho CRM best platform managing sales processes.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM offers extensive customization options, allowing businesses to tailor the system to their specific needs. Users can customize modules, fields, layouts, and workflows without needing advanced technical skills. This flexibility enables businesses to adapt the CRM to their unique processes and workflows. When compared to other products.
What is your favorite aspect of this product?
Zoho CRM offers a wide range of features to support various aspects of sales and customer relationship management. From lead management and contact tracking to sales forecasting and analytics, Zoho CRM covers all essential functionalities needed to manage customer interactions effectively.
What do you dislike most about this product?
Till now I found it is good.
What recommendations would you give to someone considering this product?
Zoho CRM offers a free trial period, allowing you to test the software and explore its features before making a commitment. Take advantage of this trial period to assess how well Zoho CRM meets your requirements and whether it fits seamlessly into your business processes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sunny A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Best CRM, Easy to navigate interface
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
With ZOHO you can easily manage your leads and sakes pipeline. Interface is pretty easy.
What is your favorite aspect of this product?
CRM Management Lead Management Integration
What do you dislike most about this product?
As a end user, i have used other CRM as well like, salesforce, hubspot. For me all works on same functionality.
What recommendations would you give to someone considering this product?
Price comparatively low as other CRM in market
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mawumenyo Atsu N.
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic product for Efficient Customer Relations
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM stands out with its cloud-based approach, seamlessly integrating various business functions. The platform's adaptability, customization options, and extensive features set it apart.
What is your favorite aspect of this product?
Zoho CRM has a free version which makes it possible to test the product without wasting time and money. Also, the flexibility and customization options within it are impressive and I love it. Tailoring the system to specific business needs, from module customization to workflow automation, allows for a personalized and efficient approach to customer relationship management.
What do you dislike most about this product?
While Zoho CRM excels in functionality, the learning curve can be a challenge. It takes time to fully grasp all the features and customizations available.
What recommendations would you give to someone considering this product?
I recommend investing time in understanding the platform's customization options and features thoroughly. The initial learning curve pays off with a tailored CRM solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing