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What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Enterprise category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

83 Likeliness to Recommend

Down 1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Down 2
Since last award


Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

4% Negative
7% Neutral
89% Positive

Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Fair

Feature Ratings

Average 87

Sales Management

90

Collaboration

89

Lead Management

89

Activity and Workflow Management

88

Account and Contact Management

87

Analytics and Reporting

85

Customer Service Management

85

Marketing Management

85

Telephony and Call Center Management

84

Mobile

83

Quote Contract and Proposal

80

Vendor Capability Ratings

Average 81

Ease of Customization

86

Business Value Created

85

Vendor Support

84

Availability and Quality of Training

83

Ease of IT Administration

82

Quality of Features

81

Breadth of Features

81

Ease of Implementation

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

76

Zoho CRM Reviews

Shivam C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Very easy and user friendly product.

Likeliness to Recommend

8 / 10

What differentiates Zoho CRM from other similar products?

Zoho provide smooth interaction with clients and its very easy to use

What is your favorite aspect of this product?

Task management

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

This is the best product for project management and task management.

Pros

  • Performance Enhancing
  • Saves Time
  • Client Friendly Policies
  • Includes Product Enhancements

Jessi S.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Zoho is an excellent solution for CRM.

Likeliness to Recommend

8 / 10

What differentiates Zoho CRM from other similar products?

Zoho one provides an integrated solution that helps to run the business, numerous applications like Zoho projects, CRM plus, Sprints,cliq, etc can help to higher setup and track the project and ensure effective communication. You’ll deal with an oversized range of datasets which helps to plug our business. Also, the merchandise evaluation structure helps us to manage the budget as you’ve got to pay for the user that you needed for a certain operation.

What is your favorite aspect of this product?

Maybe it's simply because we’d ne’er had a true CRM or sales process before we adopted Zoho, however, we’ve been pleasantly shocked with how powerful and versatile it is. We use the CRM functions to manage our consumer information, but we love it for managing Deals (our sales pipeline). It’s straightforward to move individuals through the process, see how long people have lingered in an exceedingly certain column, and so on And, Zoho permits you to customise the process, adding and renaming columns as you need. We sync it with Zoho Campaigns to stay our potential leads organized into completely different lists.

What do you dislike most about this product?

Few applications like CRM, to meet the business would like you to have to do with loads of customization, limited support sometimes stuck the work. The forms are quite not abundant and customizable which leads to tech limitations and ought to find an alternative.

What recommendations would you give to someone considering this product?

If they’re looking for IT project management or hr solutions then they’ll opt for Zoho with no single doubt. However, if looking for sales things like CRM or other selling products then they can take a try once to check if the merchandise fulfils their business wants and if somewhere they get confused or have doubt then merely consult to Zoho team.

Pros

  • Appreciates Incumbent Status
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Cons

  • Under Delivered

Stephney A.

  • Role: Public Sector
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Solution with a propensity to take over business.

Likeliness to Recommend

9 / 10

What differentiates Zoho CRM from other similar products?

Zoho CRM has given us the ease which we were trying to search in other CRM solutions. the entire ease and efficient functioning speed have an enormous impact on our business objectives. With its features, we are able to gain the trust of our customers and can better manage our sales team. There are a few things that need a bit of attention and should be rectified like the dashboard and its cost.

What is your favorite aspect of this product?

The basic utilization of Zoho CRM is in our Sales and marketing department and our sales team is taking the full edge of it because of its numerous feature set. and we can also track our customer’s activities all these make it our all-time favorite solution.Simple integration with other platforms creates ease. Its reports are clear and effective in the analysis of the situation. We are managing our sales team in a more good demeanor. Amazing account management system. Zoho CRM alone is enough to take over all the hectic tasks related to

What do you dislike most about this product?

The subscription charges are highly unfair, especially for small business owners. Sometimes it duplicates the data of customers and creates a mess. The dashboard needs to be improved as we don’t really like it because of perplexity.

What recommendations would you give to someone considering this product?

Zoho CRM is a wonderful tool that has the capacity to fulfill the demands of a business. It's been a year since we have installed it in our organization and apart from some minor flaws I haven’t found it disturbing our work. Its features are a complete set of account management, amazing analytics and reports, and much more.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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