Zoho

Zoho CRM

8.2 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Enterprise category

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2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

85 Likeliness to Recommend

2
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative

6% Neutral

91% Positive

Pros

Helps Innovate
Reliable
Caring
Fair

Feature Ratings

Average 87

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Customer Service Management

Analytics and Reporting

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 82

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Breadth of Features

Usability and Intuitiveness

Also Featured in...

Customer Relationship Management - Midmarket

Score 8.8

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Lead Management

Score 8.7

View Zoho CRM in this category (opens in a new tab)

Zoho CRM Reviews

Maggie O.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Need this forever!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John F.

Role: Operations
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Great in managing customers to the core

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM comes in reliable plans where one chooses the best fit for their organization based on capacity and financial capabilities.

What is your favorite aspect of this product?

Zoho CRM helps us manage our clients better and this has contributed to the growth of our portfolio and revenue. It comes with a simple user-interface and this ensures swift usage across the whole of our organization. The platform is affordable and this ensures its cost-effective thus enhancing how we acquire and use it.

What do you dislike most about this product?

It has been accurate and we have not had any problems in using it reliably across our organization.

What recommendations would you give to someone considering this product?

Zoho CRM is the best in market and it will amplify how you connect with clients and in the long run, it will expand your portfolio and customer base.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Balaji M.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Versatile Tool for Sales and Marketing Management

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

As a user, what sets Zoho CRM apart is its seamless integration with a suite of business applications, providing a comprehensive solution for managing customer relationships, automating marketing tasks, and enhancing sales efficiency. Its user-friendly interface and extensive customization options perfectly suit my business needs. Additionally, Zoho CRM's commitment to innovation and customer satisfaction, along with responsive support and regular updates, make it my top choice in the CRM market.

What is your favorite aspect of this product?

My favorite aspect of Zoho CRM is its seamless integration with other Zoho business applications. This integration streamlines my workflow by allowing me to access all relevant tools and data from a single platform, enhancing productivity and efficiency in managing customer relationships, marketing campaigns, and sales processes.

What do you dislike most about this product?

While Zoho CRM offers extensive customization options, I occasionally find the setup process for advanced features to be challenging. However, this complexity underscores the platform's depth and robust capabilities, empowering users to tailor the CRM to their specific needs. With a bit of patience and exploration, I've been able to unlock powerful functionalities that have significantly enhanced my workflow and productivity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho CRM

What is Zoho CRM?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Zoho CRM Ratings

85 Likeliness to Recommend

2 Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zoho CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Customer Relationship Management - Midmarket

Lead Management

Zoho CRM Reviews

Maggie O.

Need this forever!

Likeliness to Recommend

Pros

John F.

Great in managing customers to the core

Likeliness to Recommend

Pros

Balaji M.

Versatile Tool for Sales and Marketing Management

Likeliness to Recommend

Pros

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Infor CRM

Oracle PeopleSoft CRM

2
Since last award

Feature Ratings

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Customer Service Management

Analytics and Reporting

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Breadth of Features

Usability and Intuitiveness