What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
3
Since last award
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Helps Innovate
- Reliable
- Caring
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Customer Service Management
Analytics and Reporting
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Vendor Support
Breadth of Features
Usability and Intuitiveness
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Zoho CRM Reviews
Shivam C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
Very easy and user friendly product.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho provide smooth interaction with clients and its very easy to use
What is your favorite aspect of this product?
Task management
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
This is the best product for project management and task management.
Pros
- Performance Enhancing
- Saves Time
- Client Friendly Policies
- Includes Product Enhancements
- Role: Finance
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2023
Great taking photos of receipts for reimbursement.
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Vendor Friendly Policies
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Customisable but not user friendly
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Respectful
Cons
- Less Effective Service
- Charges for Enhancements