Compare and Evaluate

Customer Relationship Management - Enterprise

Customer Relationship Management (CRM) consists of applications designed to automate and manage the customer life cycle. CRM software optimizes customer data management, lead tracking, communication logging, and marketing campaigns.

Data Quadrant report cover

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
Emotional Footprint report cover

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

Still need assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Powered by Info-Tech Research Group
Powered by Info-Tech Research Group

Customer Relationship Management - Enterprise Products

Filter by:

Sage Group

Sage CRM

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

8.2

Composite Score

8.3

CX Score

+82

Emotional Footprint

82%

Likeliness to Recommend

51

Reviews

Oracle

Oracle CX Sales

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

8.1

Composite Score

8.3

CX Score

+84

Emotional Footprint

81%

Likeliness to Recommend

112

Reviews

Sugar CRM

SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution, helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle. SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM.

8.1

Composite Score

8.7

CX Score

+89

Emotional Footprint

83%

Likeliness to Recommend

73

Reviews

Microsoft

Microsoft Dynamics 365 Sales (CRM)

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights.

7.8

Composite Score

8.0

CX Score

+78

Emotional Footprint

80%

Likeliness to Recommend

228

Reviews

Salesforce.Com Inc

Salesforce Sales Cloud

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

7.6

Composite Score

7.5

CX Score

+68

Emotional Footprint

79%

Likeliness to Recommend

522

Reviews

SAP

SAP CRM

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

7.0

Composite Score

7.3

CX Score

+67

Emotional Footprint

72%

Likeliness to Recommend

92

Reviews

Infor

Infor CRM

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

6.8

Composite Score

6.6

CX Score

+57

Emotional Footprint

68%

Likeliness to Recommend

40

Reviews

NetSuite

NetSuite CRM

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

8.7

Composite Score

9.0

CX Score

+93

Emotional Footprint

88%

Likeliness to Recommend

26

Reviews

Pegasystems

Pega Customer Decision Hub

Businesses that invested in first-generation customer relationship management software have undoubtedly seen benefits, for example in customer data aggregation and performance reporting. But with time in service, the substantial shortcomings of legacy customer relationship management software have become clear. Pegasystems, the acknowledged leader in business process management and CRM solutions, now offers a next-generation CRM platform that transcends legacy CRM to deliver customer relationship management that's intelligent, differentiated, and agile.

8.6

Composite Score

8.8

CX Score

+88

Emotional Footprint

85%

Likeliness to Recommend

13

Reviews

WorkWise LLC

OnContact CRM

From sales and customer service to marketing automation, marketing management and mobile, OnContact CRM delivers a complete solution with unparalleled power and functionality. Our interface is intuitive and adapts to you with incredible flexibility. That means you can focus more time on growing your business, and less time learning our software.

7.9

Composite Score

7.4

CX Score

+69

Emotional Footprint

81%

Likeliness to Recommend

15

Reviews

Oracle E-Business Suite

Oracle E-Business Suite

Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

7.9

Composite Score

8.5

CX Score

+89

Emotional Footprint

71%

Likeliness to Recommend

14

Reviews

Oracle JD Edwards EnterpriseOne

Oracle JD Edwards EnterpriseOne Customer Relationship Management

Oracle's JD Edwards EnterpriseOne CRM is a feature-rich solution that is embedded with other mission-critical processes, such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.

7.8

Composite Score

8.1

CX Score

+82

Emotional Footprint

77%

Likeliness to Recommend

17

Reviews

Oracle

Oracle PeopleSoft CRM

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

7.3

Composite Score

7.8

CX Score

+73

Emotional Footprint

75%

Likeliness to Recommend

14

Reviews

Epicor Software

Epicor CRM

The Epicor® CRM system provides a 360-degree view of the entire customer, supplier, or partner relationship regardless of position in the customer lifecycle. The powerful Epicor CRM software helps you maximize your customer information and broaden the scope of your data to everyone within the organization and to stakeholders through contextual delivery of essential customer data to information workers, wherever it's needed.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

SAP

SAP Sales Cloud

SAP Sales Cloud helps organizations connect and guide customers throughout their buying journey. Transform your lead to cash process and accelerate sales performance with incentive optimization, sales coaching and learning recommendations – helping sales teams to spend their time on the best deals.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Deltek

Deltek CRM

Do you really know the value of your business development investment? The average returns from CRM are $8.71 for every $1 spent. In fact, contractors profit 65% more on average when using Deltek CRM compared to generic solutions like Salesforce and Microsoft CRM. With Deltek, you can strategically pursue opportunities to save time and increase profit margins.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

bpm'online

Bpm'online Sales

Bpm’online sales is a cloud based CRM that drives efficient sales processes and enables total control over the complete customer journey - from lead generation to loyal repeat sales. Employ out-of-the-box processes to manage the entire sales cycle!

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews