Oracle CX Sales Customer Reviews 2023

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2023

Strategy and Innovation

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

93 Plan to Renew

Up 1
Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

5% Negative

7% Neutral

88% Positive

Pros

Respectful
Security Protects
Reliable
Inspires Innovation

Feature Ratings

Average 81

Lead Management

84

Customer Service Management

84

Analytics and Reporting

83

Sales Management

83

Telephony and Call Center Management

83

Account and Contact Management

82

Marketing Management

82

Quote Contract and Proposal

81

Activity and Workflow Management

81

Collaboration

80

Mobile

75

Vendor Capability Ratings

Average 80

Ease of IT Administration

92

Ease of Data Integration

90

Quality of Features

89

Product Strategy and Rate of Improvement

88

Usability and Intuitiveness

88

Business Value Created

86

Availability and Quality of Training

83

Breadth of Features

83

Ease of Implementation

83

Vendor Support

82

Ease of Customization

81

Oracle CX Sales Reviews

Puneesh L.

Role: C-Level
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Valuable features and easy to integrate

Likeliness to Recommend

9 / 10

What differentiates Oracle CX Sales from other similar products?

Breadth of features, integration with other applications

What is your favorite aspect of this product?

Breadth of features, integration with other applications

What do you dislike most about this product?

operation on Mobile phone

What recommendations would you give to someone considering this product?

test on mobiles also before buying

Pros

Reliable
Respectful
Generous Negotitation
Includes Product Enhancements

John R.

Role: Operations
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

easy to implement and use

Likeliness to Recommend

10 / 10

What differentiates Oracle CX Sales from other similar products?

the various ways to customize and the technical support

What is your favorite aspect of this product?

open customization

What do you dislike most about this product?

nothing comes to mind

What recommendations would you give to someone considering this product?

prioritize your needs then evaluate the function and options of the Oracle system.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ederlyn S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

AI-enabled CRM for visual sales pipeline

Likeliness to Recommend

10 / 10

What differentiates Oracle CX Sales from other similar products?

Oracle CX Sales is a powerful CRM tool with sales and marketing automation capabilities.

What is your favorite aspect of this product?

Oracle CX Sales is enhanced with the most advanced technology, including artificial intelligence. It helps maximize the sales productivity of our business by bringing all the vital information to one platform.

What do you dislike most about this product?

Not an easy task to customize your dashboard to include the most relevant data.

What recommendations would you give to someone considering this product?

You can use Oracle CX Sales to access detailed contact profiles, generate custom reports, or run marketing campaigns.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Oracle CX Sales

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

81 Likeliness to Recommend

93 Plan to Renew

Up 1Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Oracle CX Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Oracle CX Sales Reviews

Puneesh L.

Valuable features and easy to integrate

Likeliness to Recommend

Pros

John R.

easy to implement and use

Likeliness to Recommend

Pros

Ederlyn S.

AI-enabled CRM for visual sales pipeline

Likeliness to Recommend

Pros

Most Popular Oracle CX Sales Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Up 1
Since last award

Feature Ratings

Lead Management

Customer Service Management

Analytics and Reporting

Sales Management

Telephony and Call Center Management

Account and Contact Management

Marketing Management

Quote Contract and Proposal

Activity and Workflow Management

Collaboration

Mobile

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Vendor Support

Ease of Customization