Infor

Infor Customer Experience Suite

Accelerate customer engagement, drive profitability and deliver an enriched customer experience using Infor's Customer Experience Suite. This suite delivers alignment and operational efficiencies across all departments, resulting in optimal strategy execution and consistent customer experiences that will increase customer and brand loyalty.

6.6

Overall Satisfaction

Overall
Satisfaction

90%

Plan to Renew

Plan to
Renew

+26

Emotional Footprint

Emotional
Footprint

6/6 in Customer Relationship Management

Response
Distribution
34Reviews
Category Features
  • Lead Management
  • |
  • Account & Contact Management
  • |
  • Analytics/Reporting
  • |
  • Customer Service Management
  • |
  • Sales Management
  • |
  • Mobile
  • |
  • Telephony & Call Center Management
  • |
  • Activity & Workflow Management
  • |
  • Marketing Management
  • |
  • Collaboration
  • |
  • Quote, Contract & Proposal

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
Buy Report Explore Scorecard

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Word Cloud legend

Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

See Full Report

Product Reviews

  • -
  • 0
  • 1
  • 2
  • 3
Neutral
7/10

Trellis Gladney

Sales & Marketing

Easy to use but fantastic

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 1
  • Business Value Created
  • 3
  • Ease of Customization
  • 0
  • Ease of Data Integration
  • 1
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • -
  • Usability and Intuitiveness
  • 1
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Account & Contact Management
  • 3
  • Activity & Workflow Management
  • 3
  • Analytics/Reporting
  • 0
  • Collaboration
  • 3
  • Customer Service Management
  • 1
  • Lead Management
  • 3
  • Marketing Management
  • 2
  • Mobile
  • 2
  • Quote, Contract & Proposal
  • 2
  • Sales Management
  • 1
  • Telephony & Call Center Management
Neutral
8/10

Jonathan Gonzales

Industry Specific Role

Good Product needs some work

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 2
  • Business Value Created
  • 2
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 1
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features
  • 1
  • Usability and Intuitiveness
  • 1
  • Vendor Support

Product Feature Satisfaction

  • 1
  • Account & Contact Management
  • 2
  • Activity & Workflow Management
  • 1
  • Analytics/Reporting
  • 2
  • Collaboration
  • 1
  • Customer Service Management
  • 2
  • Lead Management
  • 2
  • Marketing Management
  • -
  • Mobile
  • 2
  • Quote, Contract & Proposal
  • 1
  • Sales Management
  • 1
  • Telephony & Call Center Management
Neutral
7/10

Shali Sg

Information Technology

provides optimal strategy executionfunctinally stable

Vendor Capability Satisfaction

  • 1
  • Availability and Quality of Training
  • 1
  • Breadth of Features
  • 2
  • Business Value Created
  • 2
  • Ease of Customization
  • 1
  • Ease of Data Integration
  • 1
  • Ease of Implementation
  • 1
  • Ease of IT Administration
  • 1
  • Product Strategy and Rate of Improvement
  • 1
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • 2
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Account & Contact Management
  • 1
  • Activity & Workflow Management
  • 1
  • Analytics/Reporting
  • 2
  • Collaboration
  • 1
  • Customer Service Management
  • 2
  • Lead Management
  • 1
  • Marketing Management
  • 2
  • Mobile
  • 2
  • Quote, Contract & Proposal
  • 2
  • Sales Management
  • 1
  • Telephony & Call Center Management