Infor CRM Logo
Infor CRM Logo
Infor (US), LLC

Infor CRM

7.7 /10
Category
Infor CRM
7.7 /10

What is Infor CRM?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Infor CRM won the following awards in the Customer Relationship Management - Enterprise category

Filter By

Infor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor CRM.

81 Likeliness to Recommend

1
Since last award

91 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor CRM?

6% Negative
5% Neutral
89% Positive

Pros

  • Reliable
  • Security Protects
  • Efficient Service
  • Effective Service

Feature Ratings

Average 80

Sales Management

85

Collaboration

85

Telephony and Call Center Management

84

Lead Management

84

Activity and Workflow Management

83

Customer Service Management

81

Account and Contact Management

80

Marketing Management

78

Quote Contract and Proposal

78

Analytics and Reporting

75

Mobile

72

Vendor Capability Ratings

Average 78

Product Strategy and Rate of Improvement

79

Ease of Implementation

79

Business Value Created

79

Availability and Quality of Training

79

Vendor Support

79

Ease of Customization

79

Ease of Data Integration

78

Quality of Features

78

Ease of IT Administration

77

Usability and Intuitiveness

76

Breadth of Features

74

Infor CRM Reviews

Jay D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

AI-Powered Predictive Analytics: Including machine learning to improve customer insights and sales forecasts. More precise segmentation techniques for focused marketing initiatives are available with advanced customer segmentation.

What is your favorite aspect of this product?

flawless connections using additional tools

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

appreciate the ticketing system and the way it allowed us to work as individuals or in teams to address the specific issues raised in the tickets. This system includes a ton of customization choices, just like I'm sure other CRMs do. I'm confident that I can work more productively if I take the time and make the necessary adjustments to make this unique for my business.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Helps Innovate

Cons

  • Less Generous
  • Less Transparent
  • Under Delivered

Mike F.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Decent UI works for multiple skill sets

Likeliness to Recommend

8 /10

What differentiates Infor CRM from other similar products?

Clear tools for managing full sales/life cycle for accounts

What is your favorite aspect of this product?

Comfortable and intentional UI

What do you dislike most about this product?

User adoption and data management - keeping data current

What recommendations would you give to someone considering this product?

Know your end goals and your starting pain points.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Balaji M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Efficient for Handling Large Data Sets.

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

What distinguishes Infor CRM is its adeptness in managing substantial data loads, coupled with its comprehensive customization options and seamless integration capabilities, making it a standout choice for businesses handling complex customer relationship management needs.

What is your favorite aspect of this product?

My favorite aspect of Infor CRM is its robust query functionality, allowing for precise data retrieval based on specified conditions. Additionally, its ability to efficiently handle large volumes of data within tables is highly commendable, enabling seamless management and analysis of extensive datasets.

What do you dislike most about this product?

The primary drawback of Infor CRM lies in its somewhat subpar user experience, which could benefit from refinement for smoother navigation and usability. Additionally, exporting large datasets occasionally encounters lagging issues, falling short compared to the performance of other CRM tools available in the market.

What recommendations would you give to someone considering this product?

Before committing to Infor CRM, assess your organization's data handling needs and preferences. Ensure its user experience aligns with your team's workflows, and explore potential optimizations for exporting large datasets to mitigate performance concerns. Take advantage of available demos and trials to confirm its suitability for your requirements before implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Infor CRM Comparisons