What is Infor CRM?
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
91 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infor CRM?
Pros
- Reliable
- Security Protects
- Efficient Service
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Telephony and Call Center Management
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Mobile
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Business Value Created
Availability and Quality of Training
Vendor Support
Ease of Customization
Ease of Data Integration
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Infor CRM Reviews
Jay D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
AI-Powered Predictive Analytics: Including machine learning to improve customer insights and sales forecasts. More precise segmentation techniques for focused marketing initiatives are available with advanced customer segmentation.
What is your favorite aspect of this product?
flawless connections using additional tools
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
appreciate the ticketing system and the way it allowed us to work as individuals or in teams to address the specific issues raised in the tickets. This system includes a ton of customization choices, just like I'm sure other CRMs do. I'm confident that I can work more productively if I take the time and make the necessary adjustments to make this unique for my business.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Helps Innovate
Cons
- Less Generous
- Less Transparent
- Under Delivered
Please tell us why you think this review should be flagged.
Mike F.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Decent UI works for multiple skill sets
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
Clear tools for managing full sales/life cycle for accounts
What is your favorite aspect of this product?
Comfortable and intentional UI
What do you dislike most about this product?
User adoption and data management - keeping data current
What recommendations would you give to someone considering this product?
Know your end goals and your starting pain points.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Balaji M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Efficient for Handling Large Data Sets.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
What distinguishes Infor CRM is its adeptness in managing substantial data loads, coupled with its comprehensive customization options and seamless integration capabilities, making it a standout choice for businesses handling complex customer relationship management needs.
What is your favorite aspect of this product?
My favorite aspect of Infor CRM is its robust query functionality, allowing for precise data retrieval based on specified conditions. Additionally, its ability to efficiently handle large volumes of data within tables is highly commendable, enabling seamless management and analysis of extensive datasets.
What do you dislike most about this product?
The primary drawback of Infor CRM lies in its somewhat subpar user experience, which could benefit from refinement for smoother navigation and usability. Additionally, exporting large datasets occasionally encounters lagging issues, falling short compared to the performance of other CRM tools available in the market.
What recommendations would you give to someone considering this product?
Before committing to Infor CRM, assess your organization's data handling needs and preferences. Ensure its user experience aligns with your team's workflows, and explore potential optimizations for exporting large datasets to mitigate performance concerns. Take advantage of available demos and trials to confirm its suitability for your requirements before implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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