Salesforce Sales Cloud Enterprise
8.6 / 10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

4% Negative
9% Neutral
87% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Sales Management

86

Lead Management

86

Account and Contact Management

85

Customer Service Management

84

Collaboration

84

Analytics and Reporting

84

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Ease of IT Administration

91

Business Value Created

88

Quality of Features

87

Availability and Quality of Training

84

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

84

Breadth of Features

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

76

Salesforce Sales Cloud Enterprise Reviews

Sagar J.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Best investment a business can make!!

Likeliness to Recommend

9 / 10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Incidentally, I have used salesforce even in my previous company and have had great success both as an SDR and Account Executive. I think Salesforce ability to store and manage data seamlessly makes it a clear winner in the market.

What is your favorite aspect of this product?

I love the fact that Salesforce is highly customisable and can be built to the needs of the organisation. I have used salesforce at two different companies while it is built on the same foundation, it works and functions differently. I also love its search ability.

What do you dislike most about this product?

I am not a fan of the UX so much, I definitely think it can get better.

What recommendations would you give to someone considering this product?

If your business involves large volumes of customers, this is the best investment you will be making - it is a bang for the buck :)

Pros

  • Trustworthy
  • Acts with Integrity
  • Security Protects
  • Helps Innovate

Maria K.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Exceptional experience, I love it!

Likeliness to Recommend

9 / 10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It's hard to pinpoint a single standout feature because it's like comparing apples to oranges. However, if I had to choose, the customization options for sales processes make it a cut above the rest. The ability to tailor workflows, fields, and even automation rules.

What is your favorite aspect of this product?

The crown jewel for me has to be the dynamic forecasting in Salesforce Sales Cloud. Real-time insights into team performance and pipeline health make decision-making a breeze

What do you dislike most about this product?

Now, if I have to nitpick, I'd say the learning curve for some advanced features can be a bit steep. It's not that they're not powerful; it's just that you might need a bit more time to master them.

What recommendations would you give to someone considering this product?

Don't rush, take the time to understand your unique needs, and tailor Sales Cloud accordingly. And yes, while the learning curve might be a hurdle initially, the payoff in terms of efficiency is well worth it

Pros

  • Caring
  • Altruistic
  • Efficient Service
  • Inspires Innovation

Olga W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

It feels like it's tailored for our Triumphs

Likeliness to Recommend

9 / 10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

When it comes to Salesforce Sales Cloud, the standout feature has to be its awesome customization capabilities. It allows us to mold it into exactly what we need. Like creating custom objects and fields makes it feel like the CRM is growing with our business

What is your favorite aspect of this product?

The real gem in Salesforce Sales Cloud, in my opinion, is the AI-driven analytics. Einstein Analytics provides insights that feel like having a personal data scientist on hand.

What do you dislike most about this product?

While the basics are intuitive, diving into the full potential of salesforce might require some dedicated training. It's not a flaw per se, but for teams looking for an out-of-the-box solution without much customization, this might feel like overkill

What recommendations would you give to someone considering this product?

Speaking from an experienced user’s point of view, first, get it if it’s a fit for your organization. The flexibility and power are undeniable!

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Saves Time

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