Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

86 Likeliness to Recommend

97 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

83

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Umberto L.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A Powerful CRM Tool

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

For business CRM needs, Pipedrive offers better features not to mention the amazing price point.

What is your favorite aspect of this product?

Affordability of Pipedrive is one aspect I like. The many CRM Capabilities makes the tool a must have. It handles lead generation easy.

What do you dislike most about this product?

No disregards for Pipedrive. It's best tool.

What recommendations would you give to someone considering this product?

No issues whatsoever with Pipedrive. It's a great solution for business.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

John P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Good Middle of the Road CRM

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive is one of the easier to implement and user friendly CRM's that I have ever used.

What is your favorite aspect of this product?

Ease of use. I trained many people in how to use Pipedrive and it rarely took more than a couple of days for them to grasp it fully.

What do you dislike most about this product?

It does lack the depth of a CRM like Hubspot.

What recommendations would you give to someone considering this product?

If you are growing a team quickly, Pipedrive is an easy to use and easy to teach CRM.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Júlio C.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

In addition to being more cost-friendly, it is much more efficient

What is your favorite aspect of this product?

Full integration with all the services we use

What do you dislike most about this product?

Nothing to discredit you

What recommendations would you give to someone considering this product?

Total Recommendation

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Saves Time

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