Skip to main content

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

Filter By

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

86 Likeliness to Recommend

96 Plan to Renew

78 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 80

Collaboration

85

Sales Management

84

Lead Management

81

Activity and Workflow Management

81

Account and Contact Management

80

Customer Service Management

79

Analytics and Reporting

77

Telephony and Call Center Management

75

Quote Contract and Proposal

75

Mobile

74

Marketing Management

71

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Quality of Features

82

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Breadth of Features

80

Ease of Customization

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Pipedrive Reviews

Lokeshkumar D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Pipedrive CRM: A Sales Boosting Tool

Likeliness to Recommend

10 / 10

What differentiates Pipedrive from other similar products?

Pipedrive stands apart from other CRM tools because it prioritises the needs of salespeople. It's user-friendly enough for novices thanks to its straightforward layout. Pipedrive, on the other hand, isn't as feature-rich as competitors like Salesforce.

What is your favorite aspect of this product?

My sales team and I have found Pipedrive to be a fantastic CRM platform that has really facilitated the simplification and acceleration of our sales operations. I appreciate how the system was conceived with the sales team in mind, making it simple for us to learn and implement. The ability to see our deals and tasks in a pipeline format is a huge time saver.

What do you dislike most about this product?

Pipedrive's limited capabilities in comparison to other CRM software is a drawback. The lack of a telephone system and the mediocre quality of its email integration are two such issues. Also, it can be difficult to develop custom reports due to the reporting and analytics tools' inherent constraints.

What recommendations would you give to someone considering this product?

Pipedrive is ideal for companies of all sizes with straightforward sales procedures. More sophisticated customer relationship management systems, such as Salesforce or Hubspot, are worth investigating for organisations with larger sales teams or more intricate sales processes. When it comes to customer relationship management software, Pipedrive is without peer.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Keyla W.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

We improve and link our sales and marketing teams

Likeliness to Recommend

9 / 10

What differentiates Pipedrive from other similar products?

It's useful for monitoring the progress of all of our sb-teams in one place. The process of extracting information from the tool is quick and efficient. When submitting reports to higher ups, we are able to save a significant amount of time.

What is your favorite aspect of this product?

I appreciated how it helped our company as a whole have a unified strategy for handling leads and getting the most of them. As icing on the cake, the insights are a welcome bonus. Straightforward layout with a primary focus on providing sales staff with detailed information about what is and is not in the pipeline.

What do you dislike most about this product?

There are certain inconsistencies with how our particular business operates due to the workflow. In our line of work, we need to quickly sort through leads, however the clumsy layout of pipedrive's user interface makes this task quite difficult.

What recommendations would you give to someone considering this product?

Effectiveness of the sales procedure. It's a wonderful tool that's both straightforward and easy to employ. The sales process is straightforward enough that anyone may step in. It's effective for SDR and AE teams to operate together.

Pros

  • Continually Improving Product
  • Efficient Service
  • Security Protects
  • Helps Innovate

Ryan K.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The best lead management software currently

Likeliness to Recommend

9 / 10

What differentiates Pipedrive from other similar products?

Pipedrive is an excellent tool for tracking the progress of customers and sharing that information across a team. But new features have made the service more confusing, and its customer service isn't as good as the competition's.

What is your favorite aspect of this product?

Pipedrive helps sales teams organize and achieve their goals. It stands out from the competition for sales teams thanks to its attractive design, user-friendly drag-and-drop features, and compatibility with widely used programs like Google Workspace.

What do you dislike most about this product?

One of Pipedrive's current weaknesses is its client service. Because of their complex inner workings, even very minor issues can quickly balloon into insurmountable roadblocks.

What recommendations would you give to someone considering this product?

Using Pipedrive has been a great success for me. To handle my sales efforts, I've been using this software for some time now, and I must say that it has been a fantastic asset in terms of improving efficiency. Keeping tabs on my prospects, deals, and actions is a breeze because to the streamlined design.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Acts with Integrity

Most Popular Pipedrive Comparisons

See All Alternatives