Pipedrive
8.7 / 10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

83

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

75

Marketing Management

74

Vendor Capability Ratings

Average 82

Ease of IT Administration

98

Availability and Quality of Training

93

Ease of Customization

92

Quality of Features

90

Breadth of Features

89

Ease of Data Integration

89

Ease of Implementation

89

Business Value Created

86

Product Strategy and Rate of Improvement

86

Vendor Support

85

Usability and Intuitiveness

83

Pipedrive Reviews

Sheena G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

My Pipedrive Experience

Likeliness to Recommend

8 / 10

What differentiates Pipedrive from other similar products?

Pipedrive offers a simple and visual approach to managing sales processes.

What is your favorite aspect of this product?

Pipedrive's customizable pipelines allow me to tailor the sales process to our specific needs and track deals through each stage—from initial contact to closed-won

What do you dislike most about this product?

While the platform offers basic email sync functionality and activity logging, more advanced features, such as email tracking and engagement analytics, would provide deeper insights into customer interactions and improve sales efficiency

What recommendations would you give to someone considering this product?

Take advantage of Pipedrive's training resources and community forums to ensure a smooth implementation and maximize the platform's benefits.

Pros

  • Performance Enhancing
  • Efficient Service
  • Saves Time
  • Fair

shivam p.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use Highly effective UI

Likeliness to Recommend

10 / 10

What differentiates Pipedrive from other similar products?

AI Powered sales features

What is your favorite aspect of this product?

helps you manage customer relationships — including managing customer information, leads and opportunities, deals, quotes and order statuses — to create better customer experiences.

What do you dislike most about this product?

No I don't have anything to contribute as of now

What recommendations would you give to someone considering this product?

Looking for more third party integration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Venkatesh S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Best tool in the market

Likeliness to Recommend

10 / 10

What differentiates Pipedrive from other similar products?

Leads Referral History: We can track the leads from the first touch to the last touch

What is your favorite aspect of this product?

Deal split up based on the owners and status of the deals

What do you dislike most about this product?

No more dislikes

What recommendations would you give to someone considering this product?

If you are working in the Marketing or Sales department, this tool is a must needed!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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