Pipedrive Customer Reviews 2024

Pipedrive

8.6 /10

203 Reviews Write a Review

Claim Software

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

3% Negative

7% Neutral

90% Positive

Pros

Respectful
Caring
Reliable
Performance Enhancing

Feature Ratings

Average 81

Sales Management

Collaboration

Activity and Workflow Management

Lead Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Vendor Support

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 9.0

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Midmarket

Score 8.7

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Billy M.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Unique Features
Inspires Innovation

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Sheena G.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

My Pipedrive Experience

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive offers a simple and visual approach to managing sales processes.

What is your favorite aspect of this product?

Pipedrive's customizable pipelines allow me to tailor the sales process to our specific needs and track deals through each stage—from initial contact to closed-won

What do you dislike most about this product?

While the platform offers basic email sync functionality and activity logging, more advanced features, such as email tracking and engagement analytics, would provide deeper insights into customer interactions and improve sales efficiency

What recommendations would you give to someone considering this product?

Take advantage of Pipedrive's training resources and community forums to ensure a smooth implementation and maximize the platform's benefits.

Pros

Performance Enhancing
Efficient Service
Saves Time
Fair

Pipedrive

What is Pipedrive?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Pipedrive Ratings

86 Likeliness to Recommend

1 Since last award

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Midmarket

Pipedrive Reviews

Billy M.

Likeliness to Recommend

Pros

Likeliness to Recommend

Pros

Sheena G.

My Pipedrive Experience

Likeliness to Recommend

Pros

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Feature Ratings

Sales Management

Collaboration

Activity and Workflow Management

Lead Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Vendor Support

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement