Pipedrive
8.7 / 10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

83

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

75

Marketing Management

74

Vendor Capability Ratings

Average 82

Ease of IT Administration

98

Availability and Quality of Training

93

Ease of Customization

92

Quality of Features

90

Breadth of Features

89

Ease of Data Integration

89

Ease of Implementation

89

Business Value Created

86

Product Strategy and Rate of Improvement

86

Vendor Support

85

Usability and Intuitiveness

83

Pipedrive Reviews

Gülay Ç.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

New in Town but Proved to be Great

Likeliness to Recommend

8 / 10

What differentiates Pipedrive from other similar products?

The best thing about Pipedrive is not the quantity of leads generate but the quality of the leads this tool. brings in.

What is your favorite aspect of this product?

I like the ease when connecting this tool to advertising platforms and then transferring all the leads into our internal systems which is Salesforce.

What do you dislike most about this product?

So far, their service is good and there is nothing to be added in this aspect.

What recommendations would you give to someone considering this product?

Pipedrive was very new when we engaged with them but they proved their worth, I'd recommend them to use it for lead management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Ahmed Faruk D.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Best for Lead Generation

Likeliness to Recommend

7 / 10

What differentiates Pipedrive from other similar products?

Bringing always high quality leads makes this tool perfect.

What is your favorite aspect of this product?

I think the ease of connectors to advertising campaigns is the best .

What do you dislike most about this product?

I wish the tool would be better accessible from mobile.

What recommendations would you give to someone considering this product?

I would recommend them to get this tool free version first and if it's worth their investment, decide to go for paid plan.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

stephen h.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Fab Pipedrive makes CRM easy

Likeliness to Recommend

8 / 10

What differentiates Pipedrive from other similar products?

Pipedrive is user-friendly with an intuitive interface, streamlining sales processes. It offers customizable pipelines, clear visualizations, and automation, making it easy for users to manage leads, deals, and contacts efficiently.

What is your favorite aspect of this product?

I use Pipedrive for its intuitive interface, customization options, and automation features, which collectively contribute to a seamless and efficient sales management experience.

What do you dislike most about this product?

While Pipedrive offers integrations with various third-party apps and services, some users may find the integration process complex or may encounter challenges when trying to connect with specific tools. It's essential to verify that Pipedrive supports the integrations crucial to your business.

What recommendations would you give to someone considering this product?

Remember that the effectiveness of a CRM system like Pipedrive can depend on your specific business needs and processes. It's a good idea to consider your unique requirements and potentially take advantage of a trial period to assess how well Pipedrive aligns with your objectives.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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