SugarCRM Logo
SugarCRM Logo
SugarCRM

SugarCRM

8.2 /10
Category
SugarCRM
8.2 /10

What is SugarCRM?

At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

Filter By

SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

85 Likeliness to Recommend

92 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

1% Negative
5% Neutral
94% Positive

Pros

  • Caring
  • Fair
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 83

Lead Management

87

Account and Contact Management

85

Collaboration

84

Mobile

84

Customer Service Management

83

Activity and Workflow Management

83

Sales Management

81

Quote Contract and Proposal

81

Marketing Management

80

Telephony and Call Center Management

80

Analytics and Reporting

78

Vendor Capability Ratings

Average 82

Ease of Customization

84

Ease of IT Administration

83

Ease of Implementation

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of Data Integration

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

SugarCRM Reviews

Ingrid N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Diego N.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

CRM that makes a difference

Likeliness to Recommend

7 /10

What differentiates SugarCRM from other similar products?

SugarCRM was so easy to deploy, even a child could do it. And not only a Gen Zs!

What is your favorite aspect of this product?

The ease of deployment. Quick to install, set up, deploy and maintain. A true delight.

What do you dislike most about this product?

I don't think there is anything I don't like. UI is good, mobile support is good. It's a solid solution.

What recommendations would you give to someone considering this product?

Get your strategy ready before you deploy, otherwise you'll have a lot of software and not much to do with it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2023

A CRM that does it it all for mid market business.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular SugarCRM Comparisons