SugarCRM

SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution, helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle. SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM.

8.2

Composite Score

Composite
Score

+82

Emotional Footprint

Emotional
Footprint

73%

Likeliness to Recommend

Likeliness
to Recommend

Gold Ranked in Customer Relationship Management

Response
Distribution
21Reviews
Category Features
  • Lead Management
  • |
  • Account and Contact Management
  • |
  • Analytics and Reporting
  • |
  • Customer Service Management
  • |
  • Sales Management
  • |
  • Mobile
  • |
  • Telephony and Call Center Management
  • |
  • Activity and Workflow Management
  • |
  • Marketing Management
  • |
  • Collaboration
  • |
  • Quote, Contract, and Proposal

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
Buy Report / $999 Explore Scorecard

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

KAUSHIK SHAH

Finance

Customisable Open Source CRM

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 4
  • Business Value Created
  • 3
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account and Contact Management
  • 4
  • Activity and Workflow Management
  • 2
  • Analytics and Reporting
  • 4
  • Collaboration
  • 3
  • Customer Service Management
  • 4
  • Lead Management
  • 4
  • Marketing Management
  • 4
  • Mobile
  • 3
  • Quote, Contract, and Proposal
  • 3
  • Sales Management
  • 3
  • Telephony and Call Center Management
Neutral
8/10

Ronak Shah

Information Technology

Sugar CRM does the job effectively without much distraction

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 4
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 2
  • Analytics and Reporting
  • 3
  • Collaboration
  • 3
  • Customer Service Management
  • 4
  • Lead Management
  • 2
  • Marketing Management
  • 4
  • Mobile
  • 4
  • Quote, Contract, and Proposal
  • 3
  • Sales Management
  • 3
  • Telephony and Call Center Management
Neutral
8/10

Parth Shah

Information Technology

Powerful, Customizable Software for Tracking Relationshipos

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 4
  • Business Value Created
  • 3
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 3
  • Analytics and Reporting
  • 3
  • Collaboration
  • 2
  • Customer Service Management
  • 4
  • Lead Management
  • 2
  • Marketing Management
  • 3
  • Mobile
  • 4
  • Quote, Contract, and Proposal
  • 3
  • Sales Management
  • 4
  • Telephony and Call Center Management