Zoho CRM Customer Reviews 2023

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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3 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

86 Likeliness to Recommend

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

Up 1
Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative

8% Neutral

89% Positive

Pros

Trustworthy
Respectful
Fair
Acts with Integrity

Score 8.7

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Customer Relationship Management - Enterprise

Score 7.8

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Zoho CRM Reviews

Mark W.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

A tier One CRM for a quarter of the price

Likeliness to Recommend

9 / 10

What differentiates Zoho CRM from other similar products?

A comprehensive end-to-end CRM tool with anything you could ever need and more without the extortionate pricing of the big named products

What is your favorite aspect of this product?

Ease of use and ability to find whatever you need then and there. End-to-end campaign management and control

What do you dislike most about this product?

Nothing as everything I cannot do such as versioning of documents etc - is all there you just need to look for it.

What recommendations would you give to someone considering this product?

Start small and build up additional features and functionality uses as there is everything you need amidst the product and to 'Big Bang' the adoption will leave staff on the starting blocks.

Pros

Reliable
Performance Enhancing
Enables Productivity
Inspires Innovation

Josemar S.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Very clear and friendly UI

Likeliness to Recommend

10 / 10

What differentiates Zoho CRM from other similar products?

Friendly UI, clear funcionality, continuos improvement

What is your favorite aspect of this product?

possible to customize and develop

What do you dislike most about this product?

Price e a highest

What recommendations would you give to someone considering this product?

I recomend the product is very usefull

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Marik M.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

This is definitely the best CRM i have ever used.

Likeliness to Recommend

10 / 10

What differentiates Zoho CRM from other similar products?

The customization capabilities and API sync.

What is your favorite aspect of this product?

API Synchronization

What do you dislike most about this product?

Dashboard, they definitely need to have more options to customize it.

What recommendations would you give to someone considering this product?

Get it! It's a lot better than other CRMs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Zoho CRM

Zoho CRM

What is Zoho CRM?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Zoho CRM Ratings

86 Likeliness to Recommend

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

Up 1Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Zoho CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Customer Relationship Management - Enterprise

Zoho CRM Reviews

Mark W.

A tier One CRM for a quarter of the price

Likeliness to Recommend

Pros

Josemar S.

Very clear and friendly UI

Likeliness to Recommend

Pros

Marik M.

This is definitely the best CRM i have ever used.

Likeliness to Recommend

Pros

Most Popular Zoho CRM Comparisons

Pipedrive

HubSpot Sales Hub

SugarCRM

Sage CRM

Salesforce Sales Cloud Professional

Zendesk Sell

Up 1
Since last award

Feature Ratings

Lead Management

Collaboration

Activity and Workflow Management

Account and Contact Management

Sales Management

Customer Service Management

Analytics and Reporting

Marketing Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support