What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
74 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Alerts
Data Visualization
API Framework
Text Analytics
Sentiment Analytics
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Business Value Created
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
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SurveySparrow Reviews
Manish S.
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Survey with Sparrow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The UI and the way questions appear makes it different from others.
What is your favorite aspect of this product?
- Its UI & the way each question appears - The Chat Survey makes it more interactive & gets more response - You can also build a chatbot with its Chat survey - It allows conditional logic to make the survey more relevant & save users time
What do you dislike most about this product?
The pricing is a bit higher.
What recommendations would you give to someone considering this product?
Use it if you want to hear your customers' voices.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Dilip S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Fabulous Survey Application.
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Fabulous Survey Application I must admire, Easy to use, and the best part is, App is available in multiple languages. - User friendly and easy to navigate - Simple click invitation and easy to fill information for the ordinary person. - Secure and anonymously, you can fill in the information which is really nice. It helps a lot when you want reviews from others without any difficulty. Accessible in every aspect. Thanks to the App developer team and support.
What is your favorite aspect of this product?
User friendly and easy to navigate
What do you dislike most about this product?
It's a very straightforward Application and easy to handle—nothing to dislike as of now.
What recommendations would you give to someone considering this product?
Yes. I would recommend to everyone.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Security Protects
Suyash S.
- Role: Student Academic
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Feb 2022
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Consumer centric customisation, Easy to plug logics
What is your favorite aspect of this product?
Form runs smoothly with high latency.
What do you dislike most about this product?
Pricing is little bit higher, more variety of plans should be included
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Cons
- Security Frustrates