What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
74 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Alerts
Data Visualization
API Framework
Text Analytics
Sentiment Analytics
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Business Value Created
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
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SurveySparrow Reviews
Ogunyinka F.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2022
User-friendly interface for beginners to use
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Their customer services provide quick assistance
What is your favorite aspect of this product?
User friendly interface for beginners to start using without compromising the result.
What do you dislike most about this product?
The price is a little bit pricey for occasional user.
What recommendations would you give to someone considering this product?
Reach out to the sale to find the best price for your money.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Effective Service
M. Carlos P.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Feb 2022
You can build a survey very fast and easy
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
This offer a trial, which you can realize about its features and test if this can fit to our projects
What is your favorite aspect of this product?
Surveys builder and analytics
What do you dislike most about this product?
I would like a product for personal project, as freelancer
What recommendations would you give to someone considering this product?
This is very nice and its easy to use
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Ana V.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2022
EASY STARTING OPTION FOR CX
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
customer support
What is your favorite aspect of this product?
EASY TO USE
What do you dislike most about this product?
I MISSED SOME FEATURES
What recommendations would you give to someone considering this product?
CONTACT A SALES REPRESENTATIVE TO HAVE ALL THE INFORMATION
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Under Delivered
- Security Frustrates
- Inhibits Innovation