What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
74 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Alerts
Data Visualization
API Framework
Text Analytics
Sentiment Analytics
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Business Value Created
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SurveySparrow Reviews
Saheed A.
- Role: Consultant
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2024
"Great Survey tool"
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
It's definitely the ease of use and integration capabilities.
What is your favorite aspect of this product?
It allows me to create effective interactive surveys which is definitely one of my favourite aspects.
What do you dislike most about this product?
The trial period was limited and we couldn't explore a lot in that version.
What recommendations would you give to someone considering this product?
It's the best product that I know so far for surveys and it really helps us in understanding the customer feedbacks on where we can improve to serve our customers better. I would highly recommend this product to all mid-market companies.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Suyash S.
- Role: Finance
- Industry: Agriculture
- Involvement: Vendor Selection and Purchasing
Submitted Mar 2023
Great product with balanced pricing
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Customisation
What is your favorite aspect of this product?
Plugins and integrations
What do you dislike most about this product?
API integration not easy
What recommendations would you give to someone considering this product?
Go for it
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
Cons
- Less Performance Enhancing
- Slower Product Innovation
- Commodity Features
Dmytro V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Easy-to-use online survey platform
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Overall, we have been very pleased with our time with SurveyMonkey; we have been able to quickly and easily design numerous interesting and useful questionnaires. The platform's wide selection of features and survey questions makes it easy to design and administer surveys that yield useful information for the business. In addition, we have been able to gain a deeper and more lasting understanding of the data thanks to its sophisticated analysis tools. Anyone looking for a robust yet reasonably priced online survey solution should strongly consider it.
What is your favorite aspect of this product?
SurveySparrow is not only powerful, but also incredibly intuitive and reasonably priced, which gives me numerous advantages for my business. It's amazing how quickly and easily survey data can be collected and analyzed. SurveySparrow's advanced analytics tools allow us to interpret survey results and better understand the data we collect, and the platform's wide selection of questions and customization options allow us to create engaging and effective surveys with little to no technical knowledge. All in all, this is a great option for anyone looking for a robust, easy-to-use and reasonably priced online survey tool.
What do you dislike most about this product?
Not as customizable as other online survey tools, so customization is limited. Lacks compatibility with external systems and applications.
What recommendations would you give to someone considering this product?
It is the most efficient and comprehensive software for data collection. We have been able to collect a wide variety of information that will be useful for future decision making. It has had a significant impact on advancing the state of the art in data collection. It is a great resource for anyone wishing to improve their own personal and group participation through methodical improvement. This system provides a means to conduct surveys.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity