Voice of the Customer (VOC) Software

About

Voice of the Customer (VoC) software enable companies to collect, store and aggregate and analyze all forms of customer feedback. The software gathers opinions, views, and feedback through multiple channels such as social media, chatbots, websites etc. to better understand and improve the customer experience.

Common Features

  • Text Analytics
  • Multi-Channel Data Collection
  • API Framework
  • Dashboards, Analytics and Reporting
  • Questionnaire Design/Survey Builder
  • Sentiment Analytics
  • Data Visualization
  • Alerts

Top Voice of the Customer (VOC) Software Software

2024 Data Quadrant Awards

2023 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. The Data Quadrant Awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Next Award: March 2024