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SurveySparrow Inc

SurveySparrow

8.5 / 10
Category

What is SurveySparrow?

SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Voice of the Customer category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

87 Likeliness to Recommend

78 Plan to Renew

Up 2
Since last award

79 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Feature Ratings

Average 82

Questionnaire Design/Survey Builder

91

Multi-Channel Data Collection

83

Dashboards, Analytics and Reporting

82

Data Visualization

81

API Framework

80

Alerts

75

Text Analytics

75

Sentiment Analytics

70

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

89

Breadth of Features

86

Ease of Implementation

84

Vendor Support

82

Ease of Customization

81

Quality of Features

81

Product Strategy and Rate of Improvement

79

Business Value Created

78

Ease of IT Administration

77

Ease of Data Integration

73

Availability and Quality of Training

69

SurveySparrow Reviews

Dmytro V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy-to-use online survey platform

Likeliness to Recommend

9 / 10

What differentiates SurveySparrow from other similar products?

Overall, we have been very pleased with our time with SurveyMonkey; we have been able to quickly and easily design numerous interesting and useful questionnaires. The platform's wide selection of features and survey questions makes it easy to design and administer surveys that yield useful information for the business. In addition, we have been able to gain a deeper and more lasting understanding of the data thanks to its sophisticated analysis tools. Anyone looking for a robust yet reasonably priced online survey solution should strongly consider it.

What is your favorite aspect of this product?

SurveySparrow is not only powerful, but also incredibly intuitive and reasonably priced, which gives me numerous advantages for my business. It's amazing how quickly and easily survey data can be collected and analyzed. SurveySparrow's advanced analytics tools allow us to interpret survey results and better understand the data we collect, and the platform's wide selection of questions and customization options allow us to create engaging and effective surveys with little to no technical knowledge. All in all, this is a great option for anyone looking for a robust, easy-to-use and reasonably priced online survey tool.

What do you dislike most about this product?

Not as customizable as other online survey tools, so customization is limited. Lacks compatibility with external systems and applications.

What recommendations would you give to someone considering this product?

It is the most efficient and comprehensive software for data collection. We have been able to collect a wide variety of information that will be useful for future decision making. It has had a significant impact on advancing the state of the art in data collection. It is a great resource for anyone wishing to improve their own personal and group participation through methodical improvement. This system provides a means to conduct surveys.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dilip S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Fabulous Survey Application.

Likeliness to Recommend

9 / 10

What differentiates SurveySparrow from other similar products?

Fabulous Survey Application I must admire, Easy to use, and the best part is, App is available in multiple languages. - User friendly and easy to navigate - Simple click invitation and easy to fill information for the ordinary person. - Secure and anonymously, you can fill in the information which is really nice. It helps a lot when you want reviews from others without any difficulty. Accessible in every aspect. Thanks to the App developer team and support.

What is your favorite aspect of this product?

User friendly and easy to navigate

What do you dislike most about this product?

It's a very straightforward Application and easy to handle—nothing to dislike as of now.

What recommendations would you give to someone considering this product?

Yes. I would recommend to everyone.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Security Protects

Suyash S.

  • Role: Student or Academic
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Likeliness to Recommend

9 / 10

What differentiates SurveySparrow from other similar products?

Consumer centric customisation, Easy to plug logics

What is your favorite aspect of this product?

Form runs smoothly with high latency.

What do you dislike most about this product?

Pricing is little bit higher, more variety of plans should be included

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Security Frustrates

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