What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
74 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Alerts
Data Visualization
API Framework
Text Analytics
Sentiment Analytics
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Business Value Created
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SurveySparrow Reviews
Cristiano S.
- Role: Operations
- Industry: Finance
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2024
The platform is awesome and helped me a lot.
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The way they interact directly with the consumer, providing an excellent experience.
What is your favorite aspect of this product?
The ease of using, creating, and reinventing the platform for your company.
What do you dislike most about this product?
We experienced some minor difficulties in the platform integration part.
What recommendations would you give to someone considering this product?
You will need this product, and it will be the best you can find, with many features and quality in delivery. It will be a differentiator for you and your company.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
Farha T.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Surveys turned from boring to fun and engaging.
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow stands out with its chat-like interface, making surveys experience personal and boosting engagement. it is visually appealing, consumer-pleasant, and inexpensive, imparting suitable records analysis however fewer integrations and restrained unfastened capabilities. recall it for engaging, cellular-pleasant surveys in which ease of use and a conversational method are key. It may not be ideal for complicated surveys or those desiring extensive integrations.
What is your favorite aspect of this product?
SurveySparrow's interactive features stand out the most. It makes research more interactive, enabling greater collaboration, better data, and broader access. This new approach sets it apart and is perhaps its greatest asset.
What do you dislike most about this product?
SurveySparrow is great, but if I could choose: Advanced features might be better for tech-savvy users; More education would help. Broader integration is ideal for those with existing technology.,But these are secondary to interactive, beautiful design and comprehensive information. SurveySparrow is perfect for real conversation with your audience!
What recommendations would you give to someone considering this product?
SurveySparrow knocks me out ( figuratively speaking!). It turned research from a chore into an interactive experience and my answers were great! These chat-like conversations work like magic and engage the participants. It's also a master design that allows you to customize it to fit your brand. Creating the survey was easy and my team was great to work with. Don't even get me started on data analysis - deep understanding of beautiful images? Sign up for me! Now, it's not perfect. Super complex searches with complex logic will require multiple platforms. But for most needs, SurveySparrow does a good job. Free plans let
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Inspires Innovation
Mario C.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2024
Likeliness to Recommend
Pros
- Client Friendly Policies
- Acts with Integrity
- Client's Interest First
- Friendly Negotiation
Cons
- Under Delivered
- Less Reliable
- Charges for Enhancements