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What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
88 Plan to Renew
1
Since last award
76 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Saves Time
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Recognition
Audience Segmentation
Analytics and Reporting
Templates & Question Library
Automatic Notifications
Dashboards and Visualization
Action Planning
Questionnaire Design/Survey Builder
Pulse Surveys
Benchmarking
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Sulaiman D.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
Surveysparrow honest review
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
No technical knowledge needed to use this tool and has also the the ticket system that can be integrated with Zendesk to offer custom support service at the same time collecting reviews and feedback from the clients
What is your favorite aspect of this product?
Easy to deploy and does not cost a lot of money, has templates to customize to collect feedback and also I like the integration of the tool with Zendesk and Intercom to collect feedback right from the live chat widget
What do you dislike most about this product?
I have not seen any issue with this tool yet, However, they should consider improving the user interface of the software
What recommendations would you give to someone considering this product?
I would recommend the tool because of its fair pricing
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Han M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Easy to use, cost efficient
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The customizable survey experience was easy to build, without dev requirements. We liked that it integrated with a wide range of 3rd party tools.
What is your favorite aspect of this product?
User-friendly interface
What do you dislike most about this product?
I have no complaints about the product.
What recommendations would you give to someone considering this product?
SurveySparrow is a cost effective solution, and easy to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
![](https://cdn.softwarereviews.com/production/profile_image/2150199/original/2150199.jpg?1707335069)
Lucas P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Integral Survey Solution
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
How clear it provides the results and compares expected results vs obtained results
What is your favorite aspect of this product?
Results deliverability is amazing
What do you dislike most about this product?
I would say that the way it was internally implemented at first was lacking in some areas
What recommendations would you give to someone considering this product?
Do it and so not hesitate to request assistance from Sparrow
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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