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SurveySparrow Inc

SurveySparrow

7.8 / 10

What is SurveySparrow?

SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Employee Engagement category

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

83 Likeliness to Recommend

79 Plan to Renew

Down 3
Since last award

75 Satisfaction of Cost Relative to Value

Down 2
Since last award


Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

9% Negative
10% Neutral
81% Positive

Pros

  • Reliable
  • Saves Time
  • Trustworthy
  • Fair

Feature Ratings

Average 76

Social Recognition

82

Questionnaire Design/Survey Builder

80

Analytics and Reporting

79

Audience Segmentation

78

Dashboards and Visualization

76

Action Planning

75

Templates & Question Library

75

Pulse Surveys

75

Automatic Notifications

71

Benchmarking

70

Vendor Capability Ratings

Average 76

Ease of Data Integration

83

Quality of Features

82

Usability and Intuitiveness

81

Ease of Implementation

81

Ease of IT Administration

78

Business Value Created

75

Breadth of Features

75

Ease of Customization

73

Vendor Support

71

Product Strategy and Rate of Improvement

68

Availability and Quality of Training

63

SurveySparrow Reviews

Dmytro V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy-to-use online survey platform

Likeliness to Recommend

9 / 10

What differentiates SurveySparrow from other similar products?

Overall, we have been very pleased with our time with SurveyMonkey; we have been able to quickly and easily design numerous interesting and useful questionnaires. The platform's wide selection of features and survey questions makes it easy to design and administer surveys that yield useful information for the business. In addition, we have been able to gain a deeper and more lasting understanding of the data thanks to its sophisticated analysis tools. Anyone looking for a robust yet reasonably priced online survey solution should strongly consider it.

What is your favorite aspect of this product?

SurveySparrow is not only powerful, but also incredibly intuitive and reasonably priced, which gives me numerous advantages for my business. It's amazing how quickly and easily survey data can be collected and analyzed. SurveySparrow's advanced analytics tools allow us to interpret survey results and better understand the data we collect, and the platform's wide selection of questions and customization options allow us to create engaging and effective surveys with little to no technical knowledge. All in all, this is a great option for anyone looking for a robust, easy-to-use and reasonably priced online survey tool.

What do you dislike most about this product?

Not as customizable as other online survey tools, so customization is limited. Lacks compatibility with external systems and applications.

What recommendations would you give to someone considering this product?

It is the most efficient and comprehensive software for data collection. We have been able to collect a wide variety of information that will be useful for future decision making. It has had a significant impact on advancing the state of the art in data collection. It is a great resource for anyone wishing to improve their own personal and group participation through methodical improvement. This system provides a means to conduct surveys.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Daniel R.

  • Role: C Level
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Good product, but not worth the cost"

Likeliness to Recommend

6 / 10

What differentiates SurveySparrow from other similar products?

I truly believe the mobile experience when filling out forms is second to none, and is probably my favorite part about surveysparrow. Minimal design options lets it be really mobile friendly, and it feels like it when you're using it.

What is your favorite aspect of this product?

Limited customization allows for little to no bugs, Friendly and efficient support, a good amount of integrations as well with 3rd party apps including Slack, Zapier, and Google Analytics.

What do you dislike most about this product?

Apart from a really clean survey building experience and custom dashboards, there isnt really much that differentiates surveysparrow from other products. Nothing really to knock against it, but it could use a bigger niche.

What recommendations would you give to someone considering this product?

Try out a variety of different competitors to see if surveysparrow really fits your needs. There are plenty of other low cost options which could be best suited for you.

Pros

  • Performance Enhancing
  • Unique Features
  • Includes Product Enhancements
  • Helps Innovate

Orianne G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Provided to the sales teams in real time

Likeliness to Recommend

8 / 10

What differentiates SurveySparrow from other similar products?

With this system marketers of products and equipment related to this area, take advantage of the enablement of the system to visualize and analyze selected information within their company, through the web especially within social networks, in order to create real-time information to be delivered to the field. The transformation and innovation of machine learning means that this system leverages the collection, selection and distribution of Competitive Intelligence throughout the organization, thereby generating the automated combination of internal and external data, to be selected, processed and provided to the sales teams in real time.

What is your favorite aspect of this product?

Taking into account the above points we can say that this operating system is a platform designed to be enabled from Artificial Intelligence and competitive for modern companies and those who have adapted their systems to this operating platform. Employ the combined strengths in the reliable and actionable information that the team has in this case sales, marketing, product, strategy and executives a substantial advantage over the competition.

What do you dislike most about this product?

When the information within the web is not updated from time to time but every 6 months, the company stops making money and its products and sales are losing value in the digital market.

What recommendations would you give to someone considering this product?

Propose guidelines that help protect the customer base, responding effectively to potential competitive threats that may exist within the company, ensuring that the sales team has all the relevant tools to counter those competitors who do not play fair in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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